What are the responsibilities and job description for the Retail Support Center Agent position at Comerica Bank?
Assist Banking Centers and Retail Departments with questions and resolution of issues regarding banking center policies and procedures, balancing, technology troubleshooting and escalation and regulations and compliance.
Position Responsibilities
Banking Center and Retail Department Support
Take and accurately track banking center and retail department calls. Provide appropriate assistance, resolution and/or escalation based on policy and procedure. Provide problem solving and solutions for customer related issues in accordance with policy and procedure. Perform initial troubleshooting and escalation of calls related to technology (software and hardware) issues, referring to dedicated support areas for resolution when necessary.
Perform Centralized Functions
Follow banking center policies and procedures to perform various functions on behalf of banking centers and retail departments for balancing, general ledger balancing, wire transfers confirmation and/or authorization and other duties.
Position Qualifications
Category B - 3-4 days in office on designated days/1-2 days remote
Hours
12:00pm – 8:30pm Monday - Friday
Salary
To Be Determined Based on Individual Experience
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI’s Record of Arrest and Prosecution Background (“RAP Back”) service, which provides ongoing notification to the Company of any updates to your criminal history.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer – disability/veteran.
Position Responsibilities
Banking Center and Retail Department Support
Take and accurately track banking center and retail department calls. Provide appropriate assistance, resolution and/or escalation based on policy and procedure. Provide problem solving and solutions for customer related issues in accordance with policy and procedure. Perform initial troubleshooting and escalation of calls related to technology (software and hardware) issues, referring to dedicated support areas for resolution when necessary.
Perform Centralized Functions
Follow banking center policies and procedures to perform various functions on behalf of banking centers and retail departments for balancing, general ledger balancing, wire transfers confirmation and/or authorization and other duties.
Position Qualifications
- High School Diploma or General Education Diploma (GED)
- 2 years of experience with customer service environment
- 1 year of experience in Financial services and/or banking industry
- 1 year of experience Microsoft Office Products including Word, Excel, and PowerPoint; system data entry and Internet search
Category B - 3-4 days in office on designated days/1-2 days remote
Hours
12:00pm – 8:30pm Monday - Friday
Salary
To Be Determined Based on Individual Experience
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI’s Record of Arrest and Prosecution Background (“RAP Back”) service, which provides ongoing notification to the Company of any updates to your criminal history.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer – disability/veteran.