What are the responsibilities and job description for the Bilingual Call Center Agent Remote position at Comerica Bank?
Bilingual Call Center Agent
Comerica Oaktec Building (Free Parking)
Hour of Operations 8am-9pm Monday-Friday, 8am-5pm Saturday
Various shifts available within the hours of operation
Comerica Oaktec Building (Free Parking)
Hour of Operations 8am-9pm Monday-Friday, 8am-5pm Saturday
Various shifts available within the hours of operation
What we can offer you
- $1,000 Signing Bonus
- Competitive compensation starting at $19.00
- Opportunity to work remotely after introductory period
- Career Growth - promotional opportunities
- Afternoon shift hourly premium. Language (Spanish) hourly premium
- Incentive program based on performance
- Offers wide range of shifts Monday-Saturday
- Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees
- Health, Dental, Vision, 401k match and Life Insurance
- Earn $1,000 for every new hire referral
- Comerica Call Center earned the Gold Award for Training Excellence!
- Looking to work with a diverse team? Join our Team!
A Bilingual Call Center Agent will have a passion for providing exceptional customer service whose primary objective will be to assist customers with their general account inquiries and requests. Meet or exceed key performance metrics while handling a high call volume of in-bound calls in a fast-paced environment. Successful candidates possess strong communication skills, time management and organizational skills. The Customer Contact Center offers growth opportunities for those who seek advancement.
Position Responsibilities
- Provide remarkable customer service by handling inbound and limited outbound calls, offering problem resolution
- Complete account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc.
- Assist customers with basic web banking functions, such as unlocking and resetting passwords
- Understand Comerica's core products and services with the ability to recognize an opportunity to deepen the relationship and achieve monthly sales goals
- Meet or exceed individual productivity and quality assurance objectives
- Able to effectively collaborate within and across teams and departments
- Use problem solving tactics to analyze and troubleshoot customer challenges
Position Qualifications
Call Center Agent
- Bilingual in Spanish
- High school diploma or general education diploma (GED)
- 2 years of experience in selling products/services
- 2 years of customer service experience
- 2 year of experience utilizing Microsoft Office Products including Word, Excel and PowerPoint including system data entry, and Internet search
Oaktec Building
Hour of Operations 8am-9pm Monday-Friday, 8am-5pm Saturday Various shifts available within the hours of operation
Salary : $19
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