Executive Director, Competitive & CX Communications

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Executive Director, Corporate Communications – Competitive & Customer Experience will lead communications strategy for two critical priorities: strengthening Xfinity's competitive position and advancing the company's customer experience transformation. This leader will serve as a trusted advisor to senior leadership, shaping narratives that reinforce Xfinity's marketplace leadership and communicate the brand’s vision and progress in creating a world-class customer experience.

Job Description

Key Responsibilities

• Define and lead communications strategy for competitive and customer experience priorities, ensuring messaging advances Xfinity’s reputation, market position, customer trust, and long-term business objectives.
• Translate competitive insights and customer experience priorities into high-impact storytelling that differentiates Xfinity’s products, network performance, value proposition, and customer benefits across earned, owned, and internal channels.
• Establish and oversee a best-in-class competitive intelligence and response framework, enabling proactive narrative shaping, rapid response, and coordinated execution at national and regional levels.
• Frame and communicate Xfinity’s customer experience transformation narrative, connecting current progress with a forward-looking approach to best-in-class CX.
• Develop communications strategies that showcase the future of CX, including AI-enabled experiences, proactive service, predictive support, digital-first tools, and more personalized customer engagement.
• Drive cross-functional integration with Customer Experience, Product, Marketing, Social, Digital, Field, and Care teams to deliver unified messaging across initiatives, launches, issues, and proof points.
  
  

Qualifications

• Demonstrated success in developing enterprise-level communications strategies that drive reputation, engagement, and business impact.
• Deep expertise in media relations, crisis management, and competitive positioning across traditional, digital, and social platforms.
• Proven ability to lead multicultural programs and embed cultural intelligence into enterprise communications.
• Exceptional executive presence, strategic influence, and stakeholder engagement skills; ability to counsel C-suite leaders and inspire cross-functional teams.
• Strong financial and operational acumen with experience managing large-scale budgets and organizational resources.
• Bachelor’s degree required; advanced degree in communications, marketing, or related field preferred.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
  
  

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Stakeholder Management; Communications Strategy; Strategic Thinking

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years