What are the responsibilities and job description for the Business Account Executive 3, SMB Direct Sales position at Comcast Corporation?
About Comcast
We bring together the best in media and technology to create the world's best entertainment and online experiences. As a Fortune 50 leader, we drive innovation in various innovative businesses and offer career opportunities across a wide range of locations and disciplines. Our remarkable people bring cutting-edge products and services to life for millions of customers every day.
Job Summary
Sell Comcast Internet, Data, Video and Voice services to small and mid-size businesses focusing mainly on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities. Create face-to-face sales presentations demonstrating knowledge of the latest Comcast products and services. Promote bundled products to ensure optimal solutions for customers. Exceed departmental financial and unit targets by staying abreast of the competitive landscape and emerging technologies.
Core Responsibilities
- Develop local business partnerships and organizational affiliations to enhance Comcast positioning and brand in the territory.
- Maintain quality sales records and prepare sales and activity reports as required.
- Ensure Customer Satisfaction and provide a positive impression of the Comcast Experience.
- Sell new acquisition sales of Comcast Commercial Internet, Video and Voice services to small and mid-size businesses.
- Generate new leads with targeted businesses through prospecting activities, including cold calling, canvassing, customer referrals and partner relationships.
- Focus on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities.
- Identify improvement areas through a consultative process that would enhance our prospects' ability to communicate effectively both internally and externally to their customers.
- Effectively manage a high-activity territory with a comprehensive business plan.
- Manage defined Territory to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.
- Collaborate with technical, customer service and related support staffs to ensure end-to-end customer sales and satisfaction, driving new revenue growth.
- Maintain a pipeline of qualified prospects to yield production levels of monthly quota performance and above.
- Remain knowledgeable of Comcast products and services to facilitate sales efforts.
- Achieve and exceed assigned sales and business quality objectives.
- Adhere to all company standards and business professionalism.
- Punctual, regular and consistent attendance.
- Perform other duties and responsibilities as assigned.
Key Expectations
- Understand Operating Principles; apply them as guidelines for your job.
- Own the customer experience - prioritize seamless digital options at every touchpoint and make customers promoters of our products and services.
- Stay up-to-date on game-changing technology, products and services, especially digital tools and experiences.
- Work together as a team to achieve big things and be open to new ideas.
- Participate in the Net Promoter System by joining huddles, making call backs and helping elevate opportunities to do better for customers.
- Drive results and growth.
- Promote inclusion and diversity.
- Do what's right for each other, our customers, investors and communities.
Skills:
Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Adaptability; Communication; Critical Thinking Problem Solving; Resilience; Professional Integrity
Requirements
Bachelor's Degree
5-7 Years of Relevant Work Experience
