Title Director of Events | Full-Time | Rhode Island Convention Center & Amica Mutual Pavilion

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Director of Events is responsible for directing all event management and operational functions, partnering with clients, event organizers, and internal departments to ensure every event is executed safely, efficiently, and to the highest standards of service. Directs the activities and operations of Event Services functions, assuring the highest quality service program to ensure rebooking of events. Provides highly responsible staff assistance to the General Manager.

This role pays an annual salary of $114,433.28 and is bonus eligible.

Benefits for Full-Time Roles: Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until December 31, 2026.

• Direct and oversee all event management activities for facility events, directing the planning, coordination, and execution of conventions, meetings, trade shows, banquets, and special events.
• Direct and oversee the activities of employees engaged in providing event coordination, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking, and overall client satisfaction during events.
• Recruit, interview, select, train, motivate, and evaluate Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Exercise direct supervision over Event Managers, Event Coordinators, Event Staff, , ensuring effective planning, communication, staffing, safety, and execution for all facility events.
• Prepare the departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in the preparation of estimated revenues for the facility budget.
• Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost estimates accordingly.
• Inspect facilities to ensure they are being maintained properly for events.
• Supervise event staff during events and ensure all events comply with ADA requirements, accessibility standards, and safety protocols while delivering an exceptional guest experience.
• Ensure accuracy in all event billing activities, including charges for services, labor, equipment rentals, and ancillary services, while overseeing client deposit schedules and outstanding balances to ensure all payments are received on time and in full.
• Review and approve final billing to facility users prior to settlement or release of invoice.
• Work closely with the public by monitoring services provided and addressing complaints in a timely manner.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.
• Conduct planning and operational meetings as required to ensure smooth coordination of event activities.
• Track, record, and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking, and budgeting.
• Develop and implement goals, objectives, policies, and priorities of all event-related programs and activities.
• Prepare and present regular staff reports and other related correspondence.
• Work with other department directors in a variety of tasks.
• Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate.
• Interpret and apply all relevant federal, state, and local regulations.
• Communicate all event information to the appropriate departments and staff.
• Develop, implement, and manage event admissions plans in conjunction with the event security provider and appropriate show/promoter representatives.
• Communicates in a timely manner with each department head regarding specific needs and information for each event.
• Prepares and distributes the Event Data Sheet to all staff and departments in a timely manner.
• Supervises all part-time ushers and event staff/ticket takers.
• Executes other operational duties as assigned.
• Additional duties as assigned by General Manager.

• 5-7 years of increasingly responsible experience in event management in an arena, stadium, convention center, or other multi-purpose public assembly facility.
• Minimum of 3 years in a leadership capacity relating to events is required.
• Bachelor's degree or greater from an accredited college or university, or related industry experience.
• Strong knowledge of customer service practices.
• Ability to prepare, track, control, and analyze budgets.
• Experience with AutoCAD is preferred.
• Production experience/knowledge involving concert setup, audio, video, lighting, and rigging preferred.
• Must be able to work a flexible schedule, including early mornings, evenings, weekends, holidays, and an extended number of consecutive days.
• Proficient in the use of Microsoft Office programs.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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