Title Box Office Manager | Full-Time | Donald L Tucker Civic Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

OVG has an exciting opportunity for a Box Office Manager at the 12,000-seat multi-purpose Donald L. Tucker Civic Center on the campus of Florida State University. The FSU Tucker Center is home to both FSU Men's and Women's Basketball, multiple touring concerts, and several other ticketed shows annually. The Box Office Manager directs and oversees all aspects of the daily operation of the box office, providing world-class customer and guest service. The ideal candidate will have proven experience in ticketing, staff management, and guest services.

This role pays an annual salary of $60,000 - $68,000.

Benefits for Full-Time Roles: Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 31, 2026.

The Donald L. Tucker Civic Center features a 12,500-seat arena, 34 luxury suites, 476 club seats, over 54,000 sq. ft. of meeting and exhibition space, and an arena view restaurant, the Spotlight Grille. The arena is home to Florida State Men's and Women's basketball and is known for its electric atmosphere and fierce home court advantage. Not only a music and sports venue, the arena is also frequently used for trade shows, large catered functions, receptions, religious services, and classes. 

• Provide event information between the promoter, facility personnel, and ticketing company, including pricing and seating configurations
• Manage communication and reporting with event promoters, event staff, and building management
• Oversee daily, weekly, monthly, and yearly sales of tickets and enter data for building management
• Reconcile any issues between ticket sales and the Finance department, including shortages or overages
• Maintain the internal controls of daily box office operations
• Work and collaborate with the university's athletic department ticketing staff for needs during athletic events
• Organize box office financial information in conjunction with needs from the finance department
• Manage all box office contractual agreements
• Ensure the FSU Tucker Center sends and receives mail, packages, and daily cash deposits during business hours
• Develop and maintain documentation and training material on box office policies and procedures, including cash and credit card handling (PCI compliance in accordance with Florida State University)
• Manage annual PCI audits, including evidence gathering, security policy changes, and other tasks required to successfully complete PCI compliance audits for the building
• Recruit, hire, train, schedule, and manage part-time box-office staff, ensuring that all staff are fully trained in handling customer opportunities and explaining policies
• Maintain and assist in IT venue operations in coordination with FSU
• Perform other duties as assigned

• Post-secondary diploma in business administration or bachelor's degree in a related field
• 3-5 years of increasingly responsible box office/ticketing experience, preferably with a sports facility, convention center, performing arts facility, or other multipurpose assembly facility
• Ability to multitask, be organized, be detail-oriented, be self-driven, forecast issues, and handle last-minute projects to meet deadlines
• Strong interpersonal skills necessary, including excellent verbal and written communication skills
• Ability to provide leadership, engage in positive interactions with staff and fans, prioritize and organize, motivate staff, problem-solve, delegate, follow up, and communicate, both orally and in writing
• Skill and knowledge of computerized ticketing operations and software (Ticketmaster TM1, TM Host, Microsoft Office Suite), guest services, phone etiquette, immediate and long-term decision-making, cash management
• Ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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