RECEPTIONIST

Salina Regional Health Center

RECEPTIONIST

POSITION SUMMARY
Responsible for clerical support in the outpatient medical practice including, but not limited to, greeting patients and visitors in a prompt and courteous manner, obtaining new patient and insurance information, checking in return patients, and verifying all patient information is current. The Receptionist retrieves charge tickets from patients or reviews EMR and collects applicable fees at the point of service and counsels patients regarding accounts; schedules appointments, consults, handles phone services, and manages clinic records; verifies insurance coverage and appropriate referral information; enters patient demographics into computer system; prepares daily deposits, balancing per protocol; and provides clerical/administrative support as assigned.

POPULATION SERVED: Adolescent, Adult, Geriatric
OSHA CATEGORY III

ESSENTIAL JOB FUNCTIONS

QUALITY
Demonstrates appropriate knowledge and practice of clerical skills in the medical office setting.
Demonstrates competency with appointment scheduling system by effectively coordinating and organizing patient appointments and documentation, to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.
Ensures accuracy of data gathering of patient demographic data and insurance information and enters into electronic system appropriately.

ACCESS
Communicates with appropriate disciplines and healthcare provider to optimize patient outcomes and satisfaction.
Facilitates the work flow of the clinic.

STEWARDSHIP
Accurately handles cash and collection of patient payments per clinic guidelines.

ORGANIZATIONAL VALUES

PATIENT CENTERED
Keeps the welfare of the patient at the center of all decisions and actions by maintaining a customer-centered focus at all times.
Advocates for patients and their families by practicing behaviors that create a culture of patient focused activity.

QUALITY
Expects excellence of self and others.
Questions the status quo; uses creativity and innovation to engage in performance and process improvement.
Identifies and mitigates risk.

INTEGRITY
Is honest and ethical in all matters.
Demonstrates teamwork/cooperation within and across departments, understanding others perspectives and resolving conflict constructively.

TRUST
Safeguards the privacy, security, and confidentiality of protected health information at all times.
Treats all people with dignity; supports diversity; and understands related issues.
Is flexible and adaptable to change; demonstrates a positive and supportive attitude; and willingly accepts change.

SUSTAINABILITY
Holds self and others accountable in the use of SRHC supplies, and completion of tasks in a timely, efficient, and productive manner.
Volunteers for or accepts new or additional duties/responsibilities for the greater good of the department, organization, and/or patient.

POSITION QUALIFICATIONS

MINIMUM EDUCATION
None

MINIMUM EXPERIENCE
None

REQUIRED REGISTRATION/LICENSE/CERTIFICATION
Applicable Resuscitation and other position-related certifications must be obtained within the timeframe established by SRHC policy.

PHYSICAL DEMANDS
Lifts, positions, pushes and/or transfers up to 20 pounds
Primarily sedentary work
Occasional reaching, stooping, bending, kneeling, crouching
Manual dexterity and mobility
Near acuity: ability to see clearly at 20 inches or less

WORKING CONDITIONS
Subject to varying and unpredictable situations
Subject to many interruptions; pressure due to multiple calls, inquires, and/or deadlines

EMPLOYEE ACKNOWLEDGEMENT
In signing the job description, I attest that I will adhere to Salina Regional Health Center’s policies, procedures, and regulatory standards, including but not limited to complying fully with the Corporate Compliance Program and Code of Ethical Conduct; and participating actively in the Quality Assessment and Performance Improvement Plan, including identifying and mitigating risk to patients.

I acknowledge that I have read, understand, and accept the qualifications, responsibilities, and performance expectations outlined in the job description. I recognize that these duties form the basis for my performance evaluations, and that management reserves the right to assign additional tasks or change existing essential job functions as operational needs dictate. I confirm that I am able to perform the essential functions of this position with or without reasonable accommodation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.