Operations & Service Manager - Boiler Industry

Job Summary

We are seeking a highly skilled Operations & Service Manager with 5 years of service, operations, or technical management experience within the boiler, HVAC, industrial equipment, or mechanical services industry. The Operations & Service Manager is a key leadership role responsible for overseeing service operations, field personnel, inventory management, project execution, and continuous process improvement across CCS. This position ensures that service delivery, documentation, and operational standards are consistently executed with excellence. The manager will develop and enforce service-related processes, guide technical staff in professional development, maintain accurate inventory controls for field trucks, and support the successful execution of ASME code work and customer projects.

This role requires strong operational leadership, technical understanding, and the ability to drive accountability while fostering a culture of growth, efficiency, and customer focus. The ideal candidate will possess the capability and long-term desire to grow into the CCS General Manager role. 

Responsibilities:

Operational Leadership & Service Management

• Lead and manage service and mechanical technicians, ensuring efficient scheduling, balanced workloads, and high-quality field performance.
• Oversee inventory kept on service trucks, ensuring accurate tracking, replenishment, and proper material allocation to customer projects.
• Share and coordinate field resources among CCS offices as needed to optimize labor utilization and customer responsiveness.
• Develop, document, train, and ensure all standardized service processes are followed consistently.
• Manage and control premium hours to maximize operational efficiency and reduce unnecessary labor overruns.
• Own and maintain all reporting templates within field service platforms, ensuring they remain relevant, professional, and consistent across the team.
• Ensure completed service and project reports meet CCS quality standards and are consistent from technician to technician and project to project.

Technical Oversight & Shop Management

• Oversee the assembly and preparation of rental boilers and related equipment during slower periods to keep field employees actively and productively engaged.
• Collaborate with the ASME Code Manager to ensure seamless execution of all code work without causing delays for customer projects.
• Partner with the Project Manager to ensure projects execute efficiently, stay within budget, and align with CCS quality expectations.
• Participate in project kickoff meetings to establish clear expectations and alignment across teams.

People Development & Team Building

• Develop individualized professional development plans for technicians, identifying skill gaps and guiding them toward new competencies.
• Train field personnel on new processes, technologies, and equipment while holding the team accountable for compliance with standards.
• Support recruitment, onboarding, and retention efforts to build a strong, reliable, and high-performing operations and service team.

Strategic & Cross-Functional Collaboration

• Contribute to operational strategy and leadership discussions to enhance service delivery, profitability, and long-term organizational growth.
• Generate, analyze, and present operations-related KPI reports—including utilization, gross margins, and other key performance metrics—to leadership.