Legal Intake Specialist / Receptionist

Location: Clayton, MO

Full Time

In-Office

Combs Waterkotte is one of Missouri’s leading criminal defense law firms. We represent clients throughout Missouri and Illinois, combining skilled legal representation with personal, responsive service. Our intake team serves as a key connection point for prospective clients, current clients, attorneys, support staff, and court personnel, helping qualify new leads, route information, and keep communication moving throughout the firm.

Pay: $52,000–$60,000 per year, depending on experience

Job Type: Full-time

Work Location: In person

Combs Waterkotte represents clients in matters ranging from traffic offenses and misdemeanors to serious felony and federal cases. Our attorneys are supported by an experienced team of investigators, paralegals, legal assistants, and administrative professionals.

We have built our reputation through thorough preparation, strong advocacy, and personal attention to the people we represent. Our office is fast-paced, collaborative, and focused on providing clients with the communication and support they need throughout the legal process.

This position offers an opportunity to take on a visible, trusted role within one of Missouri and Illinois's leading criminal defense firms. The Legal Intake Specialist / Receptionist is the first voice and first impression for nearly everyone who contacts the firm.

• Take ownership of a role that directly affects client service and the firm's daily operations.
• Create a warm, welcoming, and reassuring experience for people who may be contacting the firm during a stressful or uncertain time.
• Play a central role in a professional legal environment, working closely with attorneys, legal staff, and administrative team members every day.
• Join an established and growing firm with a strong reputation throughout Missouri and Illinois.
• Earn competitive compensation with health insurance, retirement benefits, paid time off, and paid parking.
• Do meaningful work that makes a true difference for people during some of the most difficult moments of their lives.

Combs Waterkotte handles a high volume of active cases and prospective client inquiries. That creates a fast-paced work environment, but it also gives the Legal Intake Specialist / Receptionist a clear and meaningful place within the firm.

For someone who enjoys working with people, staying organized, and keeping a busy office running smoothly, this position offers steady responsibility and a genuine, valued place on an established legal team.

People with a criminal record are encouraged to apply.

The Legal Intake Specialist / Receptionist is responsible for incoming calls, prospective client intake, client payments, office visitors, file review, and communication between the front office, attorneys, and support staff. Phone communication and intake coordination are the core of this role.

Key Responsibilities

• Answer incoming calls and route callers to the appropriate person
• Speak with prospective clients and collect information about their legal matters
• Help qualify prospective leads for attorney review
• Schedule or coordinate consultations with attorneys
• Assist current clients with general questions and relay messages
• Greet and assist clients and visitors at the office
• Collect and document client payments
• Review files and locate information for attorneys and support staff
• Maintain accurate intake and client information
• Coordinate communication between the front office, attorneys, and legal support team
• Contact court clerks, court staff, and other legal offices when needed
• Assist support staff with administrative responsibilities

• Strong verbal and written communication skills
• Professional and confident phone presence
• Ability to remain calm and courteous during stressful conversations
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a busy office
• Fast and accurate typing skills
• Dependability and consistent follow-through
• Ability to work independently and as part of a team
• Comfort learning new software and office systems
• Discretion when handling confidential information
• A proactive approach to solving problems and assisting others

• Paid time off
• Health insurance
• 401(k)
• 401(k) matching
• Eligibility to participate in the 401(k) plan within six months
• Paid parking in the attached garage
• Retirement plan

Ability to Commute

St. Louis, MO 63105 required.

Ability to Relocate

St. Louis, MO 63105: Relocate before starting work required.

To be considered for this position, you must send a cover letter and resume to cc@combswaterkotte.com and CC sj@combswaterkotte.com.