Product Manager

Job Title: Product Manager

Location: Cold Spring, Kentucky

Department: Product Department

Position Summary:

The Product Manager will lead the strategy, roadmap, and ongoing improvements for CPC's tablet product. This role collaborates with development, QA, sales, support, and external vendors to deliver high-quality features, service integrations, and customer-focused solutions. The Product Manager gathers requirements, prioritizes enhancements, supports releases, and ensures products operate reliably across facilities. This position is ideal for someone who enjoys problem-solving, cross-team collaboration, and shaping innovative, user-driven technology in a fast-growing environment.

Product Ownership and Strategy:

• Develop and maintain the product roadmap, aligning it with business goals and customer needs.
• Prioritize features and enhancements based on customer needs, business goals, and technical feasibility.
• Drive innovation by exploring new technologies, features, and industry trends.
• Define clear requirements, user stories, and acceptance criteria for development teams.
• Monitor platform health, usage patterns, and key performance indicators.
• Serve as a product expert for internal teams and facility partners.
• Translate customer needs into clear product requirements and user stories.
• Analyze data, metrics, and user behavior to drive business and product decisions.

Cross-Functional Collaboration:

• Work closely with development to plan releases, clarify requirements, and validate solutions.
• Collaborate with QA and actively participate in testing to ensure comprehensive validation of new features, bug fixes, and service integrations
• Assist sales, support, and operations teams with product documentation, training, and escalations.
• Collaborate with vendors on service integrations, content partnerships, and third-party features, ensuring that all external solutions meet product requirements, align with security standards, and deliver meaningful value to end users.

Project Management:

• Coordinate timelines for new services, platform upgrades, and feature rollouts.
• Monitor deployment schedules, communicate changes, and track progress against deadlines.
• Manage pilot programs, beta releases, and customer rollout schedules.

Qualifications:

• 3–5 years of product management, project management, or related technical experience.
• Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or related field preferred.
• Experience managing product backlogs, roadmaps, and prioritization frameworks.
• Understanding of software development lifecycles, Agile/Scrum methodologies, and release processes.
• Familiarity with APIs, integrations, and backend system workflows.
• Experience working closely with development, QA, design, and operational teams.
• Experience working with mobile operating systems (Android and iOS) and using device management tools such as Hexnode or similar MDM platforms.
• Experience in high-availability, compliance-driven environments.

Non-Technical Requirements:

• Commitment to customer service, efficiency, precision, and quality.
• Excellent interpersonal, verbal, and written communication skills; able to present effectively to groups.
• Excitement and enthusiasm for product growth, innovation, and continuous improvement.
• Proven ability to foster positive relationships with internal teams, clients, and vendors.
• Strong analytical, problem-solving, planning, and organizational skills.
• Ability to work independently and manage time and tasks effectively.
• Willingness to work flexible hours, including nights and weekends, and travel between offices as needed.

Full Time

Benefits: ESOP, 401k, Insurance

Salary : $70,000 - $180,000