What are the responsibilities and job description for the IT Helpdesk Technician- Entry Level position at Combined Metals Company LLC?
Key Responsibilities
- Serve as the first point of contact for IT support requests via phone, email, or Fresh-service ticketing system.
- Troubleshoot Windows desktops/laptops, printers, scanners, handheld devices, and production PCs.
- Install, configure, and maintain operating systems, business applications, and end-user devices.
- Provide user account management (Active Directory, Microsoft 365, ERP, permissions) including password resets.
- Support Microsoft 365 apps: Outlook, Teams, SharePoint, OneDrive, and Teams Voice.
- Assist with onboarding/offboarding employees, including setting up or disabling user accounts and equipment.
- Document incidents, service requests, and resolutions.
- Escalate unresolved issues to higher-level IT staff and follow up to ensure resolution and satisfaction.
- Perform basic network troubleshooting (LAN/WAN/Wi-Fi/VPN).
- Maintain accurate IT asset records and inventory.
- Collaborate with infrastructure teams on complex issues or outages.
- Assist with system updates, patches, security configurations, and IT process improvements.
- Participate in IT projects, software deployments, and process improvement initiatives.
- Travel between company locations as needed (mileage reimbursed) and assist with equipment moves/setup.