What are the responsibilities and job description for the Customer Experience Intern position at Combined, a Chubb Benefits Company?
Job Description
Combined Insurance, a Chubb company, is seeking a Customer Experience Intern to join our fast-paced, high energy, growing company for a Summer 2026 internship. Combined Insurance is a leading provider of workforce supplemental accident, disability, health and life insurance products. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded and ethical. Spend your summer working as a Combined Insurance Intern where you will have the opportunity to gain career-building experience.
Who are we looking for?
Successful Interns At Combined Insurance Come From Many Backgrounds And Experiences And Bring That Rich Diversity With Them To Our Company. They Also Have Some Things In Common, And These Attributes Will Lead To Your Success At Combined
Business, Marketing, Communications, or a related field.
Schedule
OUR BENEFITS
Benefits
As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here . Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:
Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A rating by the Better Business Bureau and an A (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.
About Chubb
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Connect with us on Twitter , Facebook , LinkedIn , and Instagram
#combined
Combined Insurance, a Chubb company, is seeking a Customer Experience Intern to join our fast-paced, high energy, growing company for a Summer 2026 internship. Combined Insurance is a leading provider of workforce supplemental accident, disability, health and life insurance products. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded and ethical. Spend your summer working as a Combined Insurance Intern where you will have the opportunity to gain career-building experience.
Who are we looking for?
Successful Interns At Combined Insurance Come From Many Backgrounds And Experiences And Bring That Rich Diversity With Them To Our Company. They Also Have Some Things In Common, And These Attributes Will Lead To Your Success At Combined
- Results orientation: a demonstrated ability to meet commitments; including under pressure
- Intellectual agility: capable and willing to master and apply new knowledge
- Personal capacity: accepting and welcoming of additional responsibility over time
- Communication skills: an ability to communicate successfully in various settings
- Interpersonal/team skills: able to work effectively with colleagues at all levels
- Self-leadership: an ability to take full ownership of work and show initiative as needed
- Client focused: understanding of the needs of customers and clients
- Work ethic: a commitment to hard work and a high ethical conduct
- You will work closely with the Customer Experience Director to analyze feedback, develop solutions, and create engaging content that fosters a positive experience for our customers.
- Assist in gathering and analyzing customer feedback through surveys and interviews.
- Help identify areas for improvement in the customer journey and contribute to developing actionable strategies.
- Collaborate with various departments (e.g., Marketing, Sales, Product) to ensure a cohesive customer experience.
- Support the creation and maintenance of customer experience resources, including guides, FAQs, and training materials.
- Participate in customer experience projects, from planning through execution, and evaluate their effectiveness.
- Assist in organizing customer engagement initiatives, events, or webinars.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); experience with data analysis tools is a plus.
- Currently pursuing a degree in Business, Marketing, Communications, or a related field.
- Strong analytical skills and the ability to interpret data effectively.
- Excellent verbal and written communication skills.
- Detail-oriented with strong organizational skills and the ability to multi-task.
- A passion for customer service and a willingness to learn.
- Local to Chattanooga or Chicago area; must be able to work 4 days in the office.
Business, Marketing, Communications, or a related field.
Schedule
- 10 Weeks; starting June 1,2026
- Full-time, M-F 8:30am – 5pm CT
OUR BENEFITS
Benefits
As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here . Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:
- Health insurance
- Dental insurance
- Tuition reimbursement
- A company-match 401(k) plan
- Disability insurance
- Life insurance
- Employee referral bonuses
Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A rating by the Better Business Bureau and an A (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.
About Chubb
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Connect with us on Twitter , Facebook , LinkedIn , and Instagram
#combined