SCOPE OF POSITION:
The Office Manager is responsible for managing the day-to-day administrative operations of the CNE Corporate Office and ensuring a professional, organized, efficient, and welcoming workplace. The position oversees front office and reception services; coordinates office services, facilities and vendor needs, supplies and equipment, meetings and events, and general administrative operations; and provides administrative support to the members of executive leadership as needed. The Office Manager supervises the Receptionist and works collaboratively with CNE leadership and departments to support efficient Corporate Office operations.
DUTIES AND RESPONSIBILITIES:
• Manages the day-to-day administrative operations of the CNE Corporate Office and coordinates office services to maintain an organized, professional, functional, and welcoming workplace.
• Oversees Corporate Office reception and front-office services and ensures appropriate coverage and professional service to Team Members, visitors, vendors, and other individuals conducting business with CNE.
• Supervises the Receptionist, including providing work direction, training, coaching, performance feedback, scheduling and coverage coordination, and other supervisory responsibilities in accordance with CNE policies and procedures.
• Provides front desk and reception coverage as needed to support continuity of Corporate Office operations.
• Provides administrative support to the members of executive leadership, including correspondence, document preparation, scheduling, meeting coordination, records, communications, and other administrative activities as needed.
• Coordinates meetings, presentations, trainings, and other Corporate Office activities, including scheduling, meeting rooms, materials, technology needs, catering, visitor arrangements, and other administrative logistics.
• Coordinates Corporate Office administrative activities and special projects as assigned and follows up with appropriate individuals or departments regarding requested information, documents, or action items.
• Oversees incoming and outgoing mail, packages, deliveries, and other office correspondence and ensures appropriate distribution.
• Monitors office supply inventories and coordinates the purchase and distribution of office supplies, equipment, furniture, and other materials in accordance with CNE purchasing procedures and budgetary requirements.
• Coordinates office equipment, workspace, facility and maintenance needs, and works with appropriate CNE departments, vendors, and service providers to facilitate resolution of Corporate Office operational needs.
• Maintains organized Corporate Office administrative records, files, directories, schedules, contact information, and other resources necessary to support efficient office operations.
• Assists with planning and coordinating Corporate Office meetings, events, Team Member activities, special functions, and organizational initiatives.
• Identifies opportunities to improve office procedures, administrative processes, organization, workflow, and service delivery and makes recommendations to leadership.
• Maintains a professional appearance and demeanor and provides a high level of internal and external customer service.
• Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
• Supervises the CNE Corporate Office Receptionist.
Qualifications:
REQUIRED EDUCATION, EXPERIENCE, AND COMPETENCIES:
• High School Diploma or GED required.
• Three (3) years of progressively responsible administrative, office operations, office management, or executive administrative support experience required.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel, and the ability to learn other business applications used by CNE.
• Strong written and verbal communication skills and the ability to communicate professionally with Team Members, leadership, visitors, vendors, and other business contacts.
• Ability to work independently, exercise sound judgment and discretion when handling confidential and sensitive information.
• Strong organizational, interpersonal, customer service, and problem-solving skills.
• Ability to provide work direction, effectively supervise administrative support activities, and maintain reliable attendance to support the daily administrative needs of the Corporate Office.
• Must possess and maintain a valid driver's license and be insurable under the Comanche Nation Entertainment insurance carrier.
• Must obtain and maintain all licenses, certifications, and permits required by CNE, including a Comanche Nation Gaming Commission (CNGC) Gaming License, as a condition of continued employment.
• Associate degree or college coursework in Business Administration, Office Administration, or a related field preferred. • Two or more years of administrative or office support experience in a corporate or professional office environment preferred. • Experience supporting multiple departments or members of leadership preferred.
PHYSICAL/ENVIRONMENTAL DEMANDS AND WORK ENVIRONMENT:
Work is generally performed in a professional office environment. The position requires regular use of a computer, telephone, copier, scanner, and other standard office equipment. Duties may require prolonged periods of sitting, standing, walking, reaching, bending, and performing repetitive hand and wrist movements associated with computer and office equipment use. The position may occasionally require lifting, carrying, or moving office supplies, files, packages, or other materials associated with normal office operations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
