What are the responsibilities and job description for the Regional Hotel Director of Operations position at Colwen Hotels?
Colwen Hotels is a dynamic and growing hotel company, proudly managing an extraordinary portfolio of award-winning properties. We are seeking a hands-on, experienced, and results-driven Regional Hotel Director of Operations to join our leadership team.
This role is ideal for a seasoned hotel operations professional with a strong background in extended stay, select-service, independent, and lifestyle hotels—plus solid food and beverage expertise. You’ll play a key leadership role, driving operational excellence and profitability across multiple properties, and helping shape strategic growth initiatives. This position is based in the Greater Boston region.
Key Responsibilities
At Colwen Hotels, you’ll be part of a team that thrives on collaboration, service, and growth.
Equal Opportunity Employer
Colwen Hotels is proud to be an Equal Opportunity Employer. M/F/D/V.
Employment Type: Full Time
Bonus/Commission: No
This role is ideal for a seasoned hotel operations professional with a strong background in extended stay, select-service, independent, and lifestyle hotels—plus solid food and beverage expertise. You’ll play a key leadership role, driving operational excellence and profitability across multiple properties, and helping shape strategic growth initiatives. This position is based in the Greater Boston region.
Key Responsibilities
- Provide complete operational oversight for assigned hotels, including financial performance, guest satisfaction, and team development.
- Lead and mentor General Managers and property leadership teams through coaching, training, and regular site visits.
- Analyze and respond to financial statements, STR and revenue reports, guest feedback, and QA assessments to drive improvements.
- Collaborate with Sales and Revenue Management to develop property-specific strategies to increase occupancy, ADR, and RevPAR.
- Conduct periodic property inspections and ensure adherence to brand and ownership standards.
- Lead hiring, performance evaluations, and succession planning for hotel leadership.
- Drive quality and service standards across all departments, including food & beverage operations.
- Build and maintain strong relationships with ownership groups and key stakeholders.
- Support consistent implementation of Colwen Hotels policies, programs, and strategic initiatives.
- Stay informed on industry trends and competitive practices to inform business strategy.
- 3 years of experience as a Regional Director of Operations or Area Hotel General Manager.
- Experience with both branded (Marriott, Hilton, IHG) and independent hotel properties.
- Strong financial acumen and operational discipline.
- Proven leadership, coaching, and team-building skills.
- Excellent communication skills—both written and verbal.
- Deep understanding of food & beverage operations.
- Strong analytical mindset with a proactive, problem-solving approach.
- Willingness to travel frequently to assigned properties.
- Medical Insurance with Company-Funded HRA
- Dental & Vision Insurance
- Flexible Spending Accounts
- Supplemental Insurance Options
- Paid Time Off Programs
- Employee Assistance Program
- 401(k) with Employer Match (Traditional & Roth Options)
- Associate Hotel Travel Discounts
- Exclusive Retail, Entertainment & Travel Perks
- Career Advancement & Leadership Development Opportunities
At Colwen Hotels, you’ll be part of a team that thrives on collaboration, service, and growth.
Equal Opportunity Employer
Colwen Hotels is proud to be an Equal Opportunity Employer. M/F/D/V.
Employment Type: Full Time
Bonus/Commission: No
