What are the responsibilities and job description for the Service Account Manager position at Colvin Resources Group?
Job Summary
The Service Account Manager will be responsible for the overall administration of specific customer accounts by working closely with the customer and the Service Department. Duties include parts order processing, customer service and assisting with any questions or issues regarding the product and/or the orders.
Responsibilities
- Manages assigned customer orders and provides customer service while acting as a champion for the culture of the department and company.
- Fields inbound phone calls through an account list system to receive orders, address service questions, and offer customer service.
- Prepares quotations and communicates necessary information for order processing with customers.
- Processes spare parts orders, verifies all order details and confirms order back to customer.
- Multi-tasks between various inquiries and systems.
- Responds to inquiries; investigates issues and provides summary documentation; reviews with management; follows up as necessary.
- Works directly with other teams to ensure no service gaps including technicians, sales and planning groups.
- Assists with maintaining the inventory of critical machine components in the Charlotte warehouse, by analyzing customers’ requests and purchasing trends.
- Serves as a back-up for receiving and shipping duties of new parts and customer returns.
- Serves as a liaison for the customer and the company. Offers a one call option by being the person that can address all questions from a customer or get to a correct person that can.
Education and Experience
- Completion of a 2-year program in Business Management or equivalent experience.
- Must be a US resident or have a valid work permit.
- Positive attitude and ability to work independently, while still acting as a team player.
- Strong troubleshooting and problem-solving skills.