Players Club Supervisor (LCCJF#183)

(1) Full-Time

Closing: Open Until Filled

Summary:

Primary focus is player development within the Players Advantage Club (PAC). Responsible for the coordination and facilitation of all promotions in an effort to maximize the profitability of the Casino; performs duties in a guest service friendly, efficient and profitable manner while promoting superior team member, guest and vendor relations. PAC will be responsible for selling event tickets and promoting seasonal events.

Essential Functions:

• Assists with personnel functions, such as: interviewing, hiring, orientation, training, development, supervision, delegations, evaluations and disciplinary actions; will perform these functions in a timely manner.
• Compiles and enters information into the computer systems and HRIS database.
• Supervises Players Club Representatives to ensure smooth and efficient service is provided to all guests.
• Must maintain confidentiality.
• Promotes and oversees the Players Advantage Club by proactively assisting guests through the membership process.
• Maintains higher level of reporting knowledge and analysis within Casino Market Place (CMP) system, relating promotions and all elements of the casinos games and amenities in order to supply updated and accurate information and direction to guests proactively.
• Facilitates the flow of information from Marketing to all PAC team members in an accurate and timely manner.
• Responsible for the preparation of guest lists, PAC member list; promotional and advertised manifest and plans for successful follow through on guest services as required through promotional efforts of the Marketing department.
• Responsible for training, duties, evaluating, and performance records of team members to determine plans for success.
• Investigate and resolve complaints regarding guest service issues and any other identified issue.
• Ensures all applicable promotion rules and department regulations are followed.
• Provides exemplary guest service, including supplying information and direction to guest.
• Ensures that the Players Club team is providing superior guest service e.g. eye contact, smiling, using appropriate body language and word choice, etc.
• Assists with tour bus coordination.
• Produces regularly scheduled reports from Player Tracking System.
• Will prepare payroll for accounting and any other reports according to department and company needs.
• Thoroughly familiar with casino facilities, as well as community activities.
• Provides a safe and clean environment for our guests.
• Ensure compliance with all departmental, company, gaming, state and federal laws, policies, procedures and any other rules and regulations; will also enforce all required safety codes.
• Works closely with other departments and managers to maximize profitability of the Casino.
• Operates pointofsale system, for event ticket sales and RV guest stay (if applicable at assigned site), including money handling and generating daily reports.
• Greets all guests in a warm and welcoming manner.
• Examine tickets or passes or provide other instructions or assistance in case of emergency.
• Promotes good team member relations by conducting themselves in a professional manner and being supportive.
• Work closely in a positive manner with other team members and guests to ensure an enjoyable guest experience and working environment.
• Professional appearance is required at all times.
• Provides a high standard of professionalism and guest service.
• Performs other duties and special projects as assigned.

Knowledge, Skills, and Abilities (Minimum Qualifications):

• Must be at least 18 years or older.
• High School Diploma, GED or equivalent.
• Minimum two (2) years of slots, marketing, guest and/or casino experience.
• Knowledge of all Tribal, State, Federal, NIGC, policies, procedures, and any regulation/law that is applicable to the department.
• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
• Ability to navigate player tracking and ticket sales software systems.
• Ability to maintain company, team member, and guest confidentiality.
• Must be computer literate with proficiency in windowsbased programs and knowledge to operate general office equipment, software and databases.
• Excellent written and oral communication skills.
• Ability to understand, speak, communicate and read the English language.
• Ability to provide superior guest service through eye contact, professional word choice and tone of voice.
• Ability to author wellorganized reports that are clear and convincing.
• Ability to analyze data from multiple information ports by comparing and contrasting data to draw a conclusion or to identify trends.
• Ability to maintain effective working relationships with all levels of the organization and outside business contacts.
• Ability to work with minimal supervision.
• Strong organizational and time management skills.
• Skill in identifying and resolving administrative problems under pressure.
• Excel in working independently and as a member of a team.
• Ability to add, subtract, multiply, and divide.
• Ability to work various shifts including evenings, holidays, weekends, and overtime.
• Ability to communicate professionally in written, verbal, and nonverbal format while portraying a friendly tone, word choice, and body language.
• Must successfully complete Title 31, Banking Secrecy Act training upon hire and annually.
• Must be able to obtain and maintain a valid Tribal Gaming License.

Physical Demands / Work Environment:

• Manual and finger dexterity as required to perform daily job duties.
• Ability to frequently lift and/or move up to 35 pounds.
• Ability to occasionally lift and /or move up to 50 pounds.
• Ability to frequently sit, walk or stand for prolonged periods of time.
• Ability to frequently bend, squat and reach.
• Requires the ability to comprehend complex issues.
• Sufficient visual acuity to write, recognize printed materials, computer screen, and notice nonverbal behavior.
• Speech and hearing ability to project voice to small and large audiences, carry on radio/telephone conversations, hear and grasp verbal communications and equipment prompts.
• Frequently exposed to a high level of noise in the work environment.
• Frequently exposed to tobacco smoke.
• May be exposed to belligerent, combative and/or intoxicated guests.

These requirements need to be met to represent knowledge, skill and ability to perform job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

CTFC IS AN INDIAN PREFERENCE EMPLOYER

Important Notice: A resume must be submitted through our hiring portal before the closing date in order to successfully apply for this position.

About Colville Gaming LLC

CTFC is a federally chartered corporation wholly owned by the Confederated Tribes of the Colville Reservation, which is composed of twelve bands/tribes: Chelan, Chief Joseph Band of Nez Perce, Colville, Entitat, Lakes, Methow, Moses-Columbia, Nespelem, Okanogan, Palus, San Poil, and Wenatchi. CTFC is the parent corporation for Colville Tribal Forest Products and Colville Gaming LLC. The Chief Executive (CEO) of CTFC reports to a Board of Directors, made up of five members. Our team members are essential to the function of our business and the ability of other team members to successfully perform in their positions. We understand the value of the work contributed by every one of our team members and acknowledge that value through our generous benefits package and pathways to success within the organization. Without our team members' hard work and dedication, CTFC would not be the success it is today. Thank you for considering to become a member of our team!