SLOT ATTENDANT

Description

POSITION SUMMARY:

Responsible for providing outstanding guest service on the Casino floor and attending to the needs of our guests.  Repairs small technical problems with the slot machines, that can be quickly remedied, so that the guest can continue with an enjoyable gaming experience.

ESSENTIAL FUNCTIONS:

Understands, owns and energizes our Polices and Procedures, core values and Mission Statement.

Generates tickets for jackpots/fills and short pays to provide service to guests.

Provides minor slot machine maintenance. 

Monitors slot machine candles to maintain optimum machine function and service.

Assures that all phases of assigned area are functioning properly. 

Complies with all gaming regulations.

Manages and is responsible for reconciliation of a coin impress bank used to refill empty slot machine hoppers.

Exchanges currency for currency/coin.

Safeguards the assets of the company

Responsible for minor machine repairs.

Responsible for Platinum Players Club signups and customer instructions.

Keeps work area neat, clean and safe for both internal and external guests.

Continuously looks for ways to change processes in order to improve the bottom line and/or guest service.

Must be familiar with machine types and locations.

Must establish and maintain effective working relationships with teammates and guests.

The ability to understand and comply with all departmental rules and regulations, policies and procedures.

Performs other job-related duties as assigned.

Qualifications

POSITION QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required

Energy - Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.

Building Customer Loyalty - Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.

Managing Work (includes Time Management) - Effectively managing one’s time and resources to ensure that work is completed efficiently.

Stress Tolerance - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.

EDUCATION:

High School Graduate or GED

TRAINING AND/OR EXPERIENCE:

No prior experience necessary.

Cash handling experience preferred.

SKILLS AND ABILIITES:

Computer Skills – N/A

Other Skills and Requirements - 

Outstanding guest service skills.

Excellent communication skills.

The ability to read, write, and communicate verbally in English.

Ability to perform basic math and effectively use a 10-key calculator.

WORK ENVIRONMENT AND CONDITIONS:

Exposure to a smoke filled and noisy environment frequently.  May work weekends, shifts and holidays.

PHYSICAL DEMANDS:

Stand and Walk – Constantly

Sit –N/A          

Handling– Constantly            

Reach Outward – Constantly

Reach Above Shoulder – Frequently

Climb– N/A

Crawl– N/A

Squat and Kneel – Occasionally

Bend – Frequently

Push/Pull – Occasionally up to 12 lbs

Lift/Carry – Frequently up to 50 lbs

Salary : $17