FOOD AND BEVERAGE BUSSER

Position Summary:

The Busser plays a critical role in supporting the restaurant’s front-of-house team within a casino setting. This position is responsible for maintaining cleanliness, assisting servers, and ensuring that every guest receives an exceptional dining experience. The Busser works closely with both front and heart-of-house personnel to provide efficient service and contribute to a welcoming environment.

Essential Functions:

• Station Setup: At the beginning of each shift, obtain and prepare the assigned station, ensuring it is fully stocked with necessary items.
• Menu Knowledge: Develop and maintain knowledge of the menu, including ingredients, preparation methods, and availability of special requests, to assist guests and team members.
• Food and Beverage Service: Support the prompt delivery of food and beverages to guests, working closely with servers to ensure timely service.
• Side-Work: Perform pre-shift, in-shift, and post-shift duties, maintaining the cleanliness and readiness of the workstation.
• Table Maintenance: Clear tables quickly after guests leave, assisting servers with the removal of soiled dishes and glassware. Ensure tables are promptly sanitized and set up for new guests.
• Cleanliness and Safety: Address spills immediately and ensure any potential hazards are corrected to maintain a safe and clean environment for both guests and staff.
• Communication: Collaborate with servers, managers, and other staff to ensure smooth service operations. Report any issues to the manager-on-duty or supervisor promptly.
• Compliance: Follow all personnel and department policies and procedures to ensure compliance with safety and service standards.
• Miscellaneous Duties: Assist in other duties as directed by the Front of House Supervisor, contributing to the overall efficiency of restaurant operations.

Position Qualifications:

• Teamwork: Actively participate as a member of a team to meet and exceed goals.
• Energy: Maintain high activity levels and productivity, particularly during busy periods.
• Customer Focus: Prioritize the needs of guests and develop positive relationships to enhance the overall guest experience.

Education and Experience:

• Education: High school diploma or GED required; restaurant experience or an equivalent combination of education and experience is preferred.
• Experience: 3-5 years of experience in a food and beverage front-of-house role preferred.
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Skills and Abilities:

• Interpersonal Skills: Strong communication and interpersonal skills to interact effectively with guests and team members.
• Efficiency: Ability to work in a fast-paced environment, particularly during peak periods.
• Physical Stamina: Capable of performing various physical tasks throughout the shift, including lifting and standing for extended periods.

• Certifications & Licenses:
  • California Food Handlers Certificate 
  • Alcohol Awareness Certificate

Work Environment and Conditions:

• Physical Environment: Primarily a well-lit, temperature-controlled environment, but exposure to smoke-filled or noisy areas may occur in the casino.
• Shifts: The role may require weekend, holiday, and extended shifts to accommodate the operational needs of the casino.

Physical Demands:

• Standing/Walking: Frequently required to stand or walk throughout the shift.
• Lifting/Carrying: Occasionally required to lift or carry items up to 50 lbs.
• Pushing/Pulling: Occasionally required to push or pull objects weighing up to 50 lbs.
• Climbing/Squatting/Kneeling: May occasionally require climbing, squatting, or kneeling during shift duties.

Salary : $17