What are the responsibilities and job description for the Security Dispatcher Part-Time (Split Shift) position at Columbus Zoo and Aquarium?
The Columbus Zoo and Aquarium is seeking a reliable and professional Part-Time Security Dispatcher to support our team across a split shift schedule, covering both first and third shifts. This role is essential in maintaining effective communication throughout the organization during both operating and non-operating hours. The Security Dispatcher handles emergency and non-emergency operations and operates as the central radio “base” for internal communications.
Responsible for facilitating departmental and organizational communication during operating and non-operating hours; during emergency and non-emergency operations.
Serves as after-hours receptionist and radio "base" operator.
This position offers a competitive hourly rate of $21.84-$26.76, based on your experience!
Communication and Coordination
Responsible for facilitating departmental and organizational communication during operating and non-operating hours; during emergency and non-emergency operations.
Serves as after-hours receptionist and radio "base" operator.
This position offers a competitive hourly rate of $21.84-$26.76, based on your experience!
Communication and Coordination
- Operates two-way radio system, answering calls to "Security" or “Dispatch” from employees during and after regular operating hours and contacting appropriate individuals by radio, phone, or email as needed.
- Contacts internal and external emergency personnel as needed via a two-way radio system and phone and effectively dispatches to the correct location.
- Accurately responds to and records information from incoming telephone and radio calls.
- Assists and communicates with other Security staff on duty when special situations arise (e.g., special events, after-hours deliveries, Animal wellness).
- Operates access control system and maintains an accurate log of all personnel gaining access.
- Operates and monitors security cameras and reports unusual activities to Security Management.
- Enters and distributes incident, injury, and crash reports utilizing the Security Reports database.
- Completes and maintains daily dispatch logs, incident reports, worker’s compensation documents, community service time sheets, first aid documents, Security management daily brief, and any other required paperwork.
- Demonstrates a comprehensive knowledge of and actively participates in the Emergency Response Plan (ERP), and able to pass a semi-annual test on the ERP.
- Demonstrates a calm professional composure during emergencies and stressful situations.
- Attends to any employees or guests that are injured until medical personnel arrive using trained CPR, ERT, and AED CZFP practices.
- Always maintains confidentiality of sensitive information.
- Creates Year-Round and Seasonal Employee and Volunteer ID cards and accurately records the information.
- Assists Safety and Security Management with clerical support duties as needed.
- Constantly strives to further the mission of the organization and avidly supports the Columbus Zoo Family of Parks.
- Implements sustainable practices in daily tasks whenever possible.
- Comfortable handling multi-line phones and providing clear, professional customer service in a fast-paced environment.
- The ability to demonstrate excellent telephone and radio etiquette.
- Ability to communicate well both verbally and in writing.
- The ability to provide excellent guest service by interacting with guests positively and upholding the guest service standards.
- Ability to develop and maintain cooperative working relationships with all Columbus Zoo Family of Parks (CZFP) team members and contacts regarding company business.
- Basic computer skills (e.g., Microsoft Excel, Word, Office, and web-based applications).
- Ability to successfully perform multiple tasks simultaneously such as video camera monitoring and radio dispatching/monitoring.
- Ability to utilize basic record-keeping techniques.
- Ability to be alert to potentially abnormal conditions.
- Ability to think and act quickly, with good judgment, in all situations, including emergencies.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
- The ability to plan and organize work in an efficient and cost-effective manner without direct supervision.
- High school diploma or equivalent.
Salary : $22 - $27