Communications Technician (Police Dispatcher)

Job Summary

The Communications Technician performs police department dispatch duties to include operating MultiAgency Radio Communications (MARCS) radios, computer-aided dispatch (CAD), security cameras and public safety systems. Receives and responds to calls for service generated from telephone calls, system alarms, and customer interaction. Subject to call-in (24) twenty- four hours a day (7) seven days a week. An employee assigned to this classification works on one of three shifts and may be required to work holidays or evenings outside of scheduled workday. Works varied shifts as assigned and may be required to work overtime.

Essential Job Functions

Dispatch

• Operates Computer Aided Dispatch (CAD) and MARCS radios. Receives and respondsto callsforservice generated from telephone calls,system alarms, and customer interaction.
• Enters necessary information in the CAD and dispatches appropriate personnel. Receives and transmits messagesto law enforcement officers, emergency squads, fire departments, and other personnel.
• Monitors radio messages and logs incoming and outgoing calls in CAD, and provides continued communications as needed.
• Accesses and utilizes various law enforcement and college databases and information systems to retrieve, enter, or verify information.
• Operates and monitors safety systems to include fire safety and electronic access alarm systems,security cameras, Public Address(PA)system, and campus emergency notification system.
• Provides customer service to students, faculty, staff, administrators, and visitors of the College. Accepts, logs, retrieves, and returns lost and found property.
• Receives, resolves, or forwards complaints when reported to the police department. Takes and forwards messages to police personnel.
  
  

Administrative

• Keeps complete and accurate records and documentation.
• Complies with Law Enforcement Automated Data System (LEADS) and the Ohio Law Enforcement Gateway (OHLEG) rules and regulations and assists with LEADS and OHLEG audits.
• Maintains confidentiality of sensitive information.
  
  

Community Engagement

• Collaborates with other campus and non-campus partners to identify and develop solutions to safety and security issues.
• Participates in various campus events and activities that promote campus safety.
• Engages in public contact via telephone, e-mail, or in-person to take complaints, answer inquiries and provide assistance.
  
  

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
  
  

Additional Duties & Responsibilities:

• Assists other college departments and personnel during peak times and special events that serve the college.
• May assist persons with mobility or other impairments.
• Works assigned schedule and exhibits regular and predictable attendance.
• May be required to work weekends, holidays, or hours outside of the scheduled workday.
  
  

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma or GED.* An appropriate combination of education, training, coursework and experience may qualify a candidate.
  
  

LICENSES AND CERTIFICATIONS:

• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
• Applicants must also have the ability to obtain and maintain required certifications: Dispatching Certification; LEADS Certification.
  
  

Written exam - Important Information:

• CSCC offers full testing services for the position of (Communications Technician ) through National Testing Network (NTN). To register with NTN and schedule a test, go to www.nationaltestingnetwork.com, select ‘Find Jobs’, then select Jobs and sign up for CSCC. When you visit the www.nationaltestingnetwork.com website: Complete the NTN registration process and schedule your test. Review all information related to Columbus State Community College (Communications Technician), including minimum requirements, salary, and benefits. Review detailed information about the testing process. Review the Frequently Asked Questions and take an online practice test (if desired). Upon completion of your scheduled exam, scores are automatically forwarded to CSCC. Candidates who attain a passing score on the entry-level exam will be placed on CSCC's eligibility list. CSCC will contact candidates on the list and will invite them to participate in further stages of the selection process. National Testing Network is a service provides to conduct entry-level testing in a standardized, professional environment. National Testing Network does not replace CSCC's responsibility and decision-making in the testing process. All candidate results are provided to CSCC where the final decisions are made."
• When you're done taking NTN's Test, make sure that you submit your application to our CSCC website.
  
  

CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Full Time/Part Time:

Full time

Union (If Applicable):

Fraternal Order of Police

Scheduled Hours:

40

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
  
  

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.