Patient Account Specialist

POSITION DESCRIPTION:

Performs all functions relating to patient accounts, including follow up of outstanding receivables, contacting patients by telephone or letter, and keeping correct records in the computer. Demonstrates cooperative work attitude toward and with employees, physicians, physicians’ staff, management, patients, families, visitors, contract service providers and vendors. Consistently interacts in a manner that is friendly, supportive, courteous, respectful, cooperative and professional.

REQUIREMENTS OF THE POSITION:

• High school diploma or its equivalent.
• Minimum of 2-3 years’ medical billing experience, preferably in the ambulatory surgical center setting.
• Strong understanding of preparing charges for billing to various payors.
• Experience with posting payments from payors and patients.
• Knowledge of medical terminology and CPT/ICD-10.
• Excellent customer service skills and communication / telephone skills.
• Excellent organizational skills and keen attention to detail.
• Able to follow directions quickly and efficiently with varying workloads and interruptions.
• Must be able to multitask.
• Successful completion of BLS.
• Ability to sit for prolonged periods of time.

KEY RESPONSIBILITIES OF THE POSITION

JOB COMPLEXITY, SKILLS AND KNOWLEDGE:

· Runs reports relating to patient accounts and resolves outstanding balances.

· Accurately updates accounts weekly for adjustments, payments, credit, charges, zero payments, deductible information, etc.

· Research aged accounts and contacts patients or responsible party concerning the aged accounts.

· Audits accounts and reviews for errors.

· Recommends accounts for bad debt, write-off or collection agency activity as indicated by facility policies and protocols.

· Posts payments for the facility.

· Research and resolve credit balances and refunds.

· Files claims.

· Contacts third party payors by phone or internet to confirm patient benefits and pre-authorization.

· Receives and flags patient accounts and maintains necessary files for bankrupt and probate accounts.

· Receives and corrects information in the computer system for returned mail.

· Issues statements in a timely and consistent manner.

· Requests and processes refunds according to facility policies and procedures.

· Always respect the privacy of patients and patient information. Complies with

all privacy policies and procedures.

• Performs other duties that may be required or assigned.
• Must work independently with minimal supervision.

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person