Store Director

A Little About Us

Columbus IGA and Stillwater Family Pharmacy are locally owned and operated businesses proudly serving the Columbus, Montana community. At IGA, we're more than just a grocery store - we're your neighbors, committed to providing quality products, exceptional customer service, and a welcoming shopping experience. Just steps away, Stillwater Family Pharmacy offers trusted, personalized care to support the health and well-being of our customers. Together, our teams work hard to create a friendly, reliable, and community-focused environment.

About Your Role

As the Store Director of Columbus IGA and Stillwater Family Pharmacy, you are the driving force behind our customer experience, operational excellence, and team culture. You will lead both businesses with a strong focus on community values, team development, and long-term growth. Your leadership ensures that customers receive outstanding service and that daily operations run smoothly, efficiently, and in alignment with our standards and mission.

This is a hands-on leadership role that requires balancing strategic planning with active involvement in store operations. You will oversee budgeting, staffing, merchandising, compliance, and customer service while fostering a positive and supportive work environment across both the grocery store and pharmacy.

You'll collaborate with department leads and pharmacy leadership to build a cohesive team, drive performance, and ensure we continue to serve as a trusted cornerstone of the Columbus community.

Duties and Responsibilities

The essential duties and responsibilities of this role include, but are not limited to, the following:

• Leadership & Team Management
  • Lead, mentor, and support department managers and staff across grocery and pharmacy operations
  • Foster a positive, respectful, and performance-driven workplace culture
  • Oversee hiring, onboarding, scheduling, and ongoing staff development
  • Address personnel issues and performance concerns professionally and in alignment with company policy
• Operational Oversight
  • Ensure smooth, efficient, and safe daily store and pharmacy operations
  • Monitor and manage store cleanliness, organization, merchandising, and inventory accuracy
  • Oversee ordering and receiving of products, shrink control, and vendor relationships
  • Coordinate with pharmacy leadership to ensure seamless service, workflow, and compliance
• Customer Experience
  • Model and promote excellent customer service standards across all departments
  • Resolve customer concerns with professionalism and urgency
  • Ensure consistent in-store execution that reflects community values and high service standards
• Financial & Strategic Management
  • Develop, manage, and monitor store budgets, labor costs, and financial performance
  • Analyze sales reports and identify opportunities for growth or improvement
  • Implement strategies to increase profitability and operational efficiency
  • Collaborate with ownership on long-term planning, store improvements, and community initiatives
• Compliance & Safety
  • Ensure compliance with local, state, and federal regulations, including food safety, labor, and pharmacy operations
  • Maintain adherence to company policies, procedures, and standards
  • Promote and enforce workplace safety protocols for staff and customers
• Community Engagement
  • Serve as a representative of the business in the local community
  • Support and lead local outreach efforts, sponsorships, and events
  • Maintain strong relationships with customers, local vendors, and community partners

Additional duties may be assigned as necessary.

Core Competencies

• Leadership: Inspires and motivates team members to achieve excellence while providing direction, support, and constructive feedback. Demonstrates confidence, influences decisions, and fosters a high-performing and collaborative work environment.
• Business Acumen: Applies a strong understanding of retail and pharmacy operations, profitability, and market trends to make informed decisions that align with strategic objectives and drive business success.
• Planning and Organizing: Efficiently prioritizes tasks, allocates resources, and develops actionable plans to meet operational goals. Coordinates multiple departments to ensure timely execution and consistent performance.
• Interpersonal Skills: Builds strong relationships through empathy, diplomacy, and effective communication. Fosters trust among team members and customers and resolves conflicts professionally.
• Reasoning and Problem Solving: Uses critical thinking and logic to address complex challenges and develop practical, effective solutions. Anticipates issues and implements proactive measures to maintain operational excellence.
• Ethics and Integrity: Acts with honesty, accountability, and respect. Models ethical behavior, maintains confidentiality, and reinforces trust within the team and the community.

Supervisory Responsibilities

• The position supervises or manages the work of at least seven full-time employees or the equivalent. The position includes decisions or recommendations regarding personnel actions such as hiring, disciplinary action, overtime, changes in pay, and terminations.

Minimum Qualifications

• Education & Experience:
  • High school diploma or equivalent required; associate or bachelor's degree in business, management, or related field preferred
  • Minimum of 5 years of retail management experience, including at least 2 years in a senior leadership role
  • Experience overseeing multi-department operations; grocery or pharmacy experience strongly preferred
• Leadership & Communication:
  • Proven ability to lead, coach, and develop high-performing teams
  • Strong interpersonal and communication skills, with the ability to resolve conflicts and build positive relationships with employees, customers, and vendors
• Operational Skills:
  • Demonstrated ability to manage budgets, labor costs, inventory, and scheduling
  • Proficient in problem-solving, strategic planning, and process improvement
• Technology:
  • Comfortable using POS systems, inventory management tools, scheduling software, and Microsoft Office Suite (Excel, Word, Outlook)

Work Environment and Physical Demands

This position operates in a fast-paced retail grocery environment. Team members frequently interact with customers and coworkers and are expected to maintain a positive, helpful, and respectful attitude. Work areas may include the sales floor, stockroom, coolers, freezers, deli, or bakery, depending on the role.

• Work Schedule: Requires flexibility to work a variety of shifts including mornings, evenings, weekends, and holidays based on store needs.
• Physical Requirements:
  • Standing or walking for extended periods (up to 8 hours)
  • Frequent bending, twisting, reaching, and lifting
  • Regularly lifting and moving products up to 25 lbs, occasionally up to 50 lbs
  • Operating carts, pallet jacks, slicers, or other store equipment as required
  • Working in environments with varying temperatures, such as coolers, freezers, or warm kitchens

The position requires the ability to multitask, follow safety procedures, and respond quickly in a dynamic setting. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Company Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off Accrual
• Paid Sick and Safe Time Accrual
• Six (6) Paid Holidays Annually

Columbus IGA/Stillwater Family Pharmacy, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.