PSH Case Manager

VEVRAA Federal Contractor: Priority Referrals of Protected Veterans Requested

Company Overview & Mission 
Columbus House opened its doors in 1982 to provide services for men and women at least 18 years of age. Our goals quickly broadened from the mere provision of food and shelter and simple survival, to understanding and working toward overcoming the problems which cause people to become homeless. 
  
Columbus House, along with its core of loyal supporters, friends, and volunteers, has remained committed to fulfilling its mission: "To serve people experiencing homelessness or at imminent risk by providing life-saving outreach, shelter and housing and by fostering their personal growth and independence. We advocate for and create affordable housing to end homelessness in our communities." 
 
Purpose 
Under the purview of the Permanent Supportive Housing Department, the Permanent Supportive Housing Case Manager provides case management services to adults experiencing homelessness who will be living in long-term supportive housing arrangements. The case manager may assist with finding, securing, and maintaining housing while also providing linkage to medical, mental health, and substance abuse resources, entitlement/state benefits assistance, and employment opportunities.
 
 Duties and Responsibilities 

• Assist clients with finding, securing, and maintaining housing.
• Provide linkage to resources for clients who may be at risk of eviction, in addition to community resources for social, mental health, educational, vocational, entitlements/benefits, and or substance abuse services.
• Ability to communicate efficiently and effectively with individuals served.
• Able to advocate for clients as well as support self-advocacy.
• Must be able to set and maintain boundaries and adhere to confidentiality.
• May provide transportation to appointments for clients at the discretion of the case manager on a case-by-case basis.
• Coordinate and collaborate with other agencies and social service providers.
• Develop mutually reinforcing relationships with landlords and assist those clients that would like to move on from supportive housing with linkage to community housing resources.
• Ability to understand and accept different backgrounds while providing a non-judgmental approach to rendering services.
• Attend weekly and monthly agency, program and network meetings as well as facilitating tenant meetings with other case managers.
• Provide temporary caseload coverage for vacant positions as determined by program needs.
• Monitor all cases assigned and complete all documentation/charting required by Columbus House
  • Expected to complete a variety of high-quality documentation (CARF Accredited, DHMAS funded, Etc.)
  • Experience with HMIS (Homeless Management Information System) or ability to become proficient in database systems.
  • Create strength-based person-centered service plans.
  • Complete all required assessments both electronic and in written form.
• Conduct general health and safety checks minimally every 6 months. 
• Other related duties as assigned.

 Qualifications

• Excellent organizational and time management skills with a deadline-oriented mindset
• Strong written and oral communication skills employing the English language
• Proficient in Microsoft Office and other common desktop and online applications
• Knowledge of and ability to effectively navigate substance abuse, mental health, and social services networks
• Familiar with criminal justice barriers and able to engage, motivate, and support the individuals serviced
• Familiar with mental health, substance abuse and dual diagnosis issues and group dynamics
• Able to work with multiple populations including youth (18-24 years old), adults, and families
• Basic knowledge of all aspects of the delivery of person-centered case management
• Able to meet all documentation requirements within set timeframes
• Knowledgeable of crisis intervention, boundaries, confidentiality, universal precautions, harm reduction and motivational interviewing
• Understanding of housing first principles, housing law, tenant rights/responsibilities
• Ability to create professional and respectful relationships with clients, outside providers, landlords and property managers
• Empathetic and compassionate, with individuals that have experienced homelessness and factors that lead to homelessness
• Valid drivers’ license with a good driving history

 Supervised by: Single Site PSH Manager
 Schedule: 32 hours per week; Monday-Thursday 8:00am-4:00pm
 Salary range: $25.50 - $27.50

  
Benefits

• Group medical, dental, and vision insurance
• Accidental Death & Dismemberment and Long-Term Disability insurances
• 401 K retirement plan with employer matching contribution
• Paid time off for sickness, vacation, personal, jury and bereavement
• 10 paid holidays
• Array of voluntary coverage

Please apply using one of the following methods:

• Apply online at www.columbushouse.org
• Email your resume to hr@columbushouse.org
• Stop by 586 Ella Grasso Blvd, New Haven, CT 06519 to complete an application in person.