Manager, Event Operations

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DescriptionCrew Events seeking a Manager, Event Operations, that will be responsible for managing the planning, organization, and execution of MLS Matches and Events. This individual will need to have high energy, positive attitude, a solutions-oriented mindset and high regard for providing exceptional customer service toward production of first-class events and match day experiences.

Essential Duties And Responsibilities

• Serve as primary event manager and responsible for all logistical elements for MLS Matches.
• Act as the liaison for internal departments to create timelines, event guides and custom layouts.
• Organize and implement strategic plans for fan plaza set ups, match day giveaways, ancillary match day events and broadcast operations.
• Manage the organization and communication processes to continue executing match day at a high level.
• Ensure that all MLS guidelines and policies are being followed.
• Have a guest experience mindset when developing new strategies to elevate the match day experience.
• Plan and execute smaller to mid-size ticketed events at any of the three facilities that fall under the Crew Events scope.
• Assist with the preparation and circulation of production notes, event briefings, and staff deployments.
• Collaborate with clients, vendors, internal departments and partners to ensure expectations are exceeded throughout each event cycle.
• Develop layouts and signage plans in collaboration with Guest Experience, Safety and Security, and Stadium Operations
• Create safe environments for all constituents by reviewing venue setup plans w/ all internal departments
• Coordinate, prepare and conduct various pre-event planning and post-event recap meetings.
• Other duties as assigned.

Required Skills and Experience

• Bachelor's degree and minimum of 3-5 years of experience in event operations and/or match operations.
• Experience coordinating events in a stadium or arena, including concerts and special events.
• Detailed oriented and highly organized
• The ability to troubleshoot and problem solve in high-stress, live event situations.
• Exceptional interpersonal, leadership and communication skills
• Ability to work flexible hours, including evenings, weekends, holidays and non-traditional hours.