What are the responsibilities and job description for the Manager, Event Operations position at Columbus Crew?
Description
Crew Events seeking a Manager, Event Operations, that will be responsible for managing the planning, organization, and execution of MLS Matches and Events. This individual will need to have high energy, positive attitude, a solutions-oriented mindset and high regard for providing exceptional customer service toward production of first-class events and match day experiences.
Essential Duties and Responsibilities
- Serve as primary event manager and responsible for all logistical elements for MLS Matches.
- Act as the liaison for internal departments to create timelines, event guides and custom layouts.
- Organize and implement strategic plans for fan plaza set ups, match day giveaways, ancillary match day events and broadcast operations.
- Manage the organization and communication processes to continue executing match day at a high level.
- Ensure that all MLS guidelines and policies are being followed.
- Have a guest experience mindset when developing new strategies to elevate the match day experience.
- Plan and execute smaller to mid-size ticketed events at any of the three facilities that fall under the Crew Events scope.
- Assist with the preparation and circulation of production notes, event briefings, and staff deployments.
- Collaborate with clients, vendors, internal departments and partners to ensure expectations are exceeded throughout each event cycle.
- Develop layouts and signage plans in collaboration with Guest Experience, Safety and Security, and Stadium Operations
- Create safe environments for all constituents by reviewing venue setup plans w/ all internal departments
- Coordinate, prepare and conduct various pre-event planning and post-event recap meetings.
- Other duties as assigned.
Required Skills and Experience
- Bachelor's degree and minimum of 3-5 years of experience in event operations and/or match operations.
- Experience coordinating events in a stadium or arena, including concerts and special events.
- Detailed oriented and highly organized
- The ability to troubleshoot and problem solve in high-stress, live event situations.
- Exceptional interpersonal, leadership and communication skills
- Ability to work flexible hours, including evenings, weekends, holidays and non-traditional hours.
