What are the responsibilities and job description for the Experience Team position at Columbus Crew?
The Columbus Crew is seeking dynamic people interested in part-time, seasonal employment at Scotts Miracle-Gro Field and Historic Crew Stadium. Our experience team members are part of creating the best experience possible at each interaction. Interested people should be welcoming, motivated, flexible, and driven to providing high caliber customer service to all guests. Become a part of the Crew experience today!
Reach out to guestservices@columbuscrew.com if you'd like more information before you apply.
Essential Functions
Ticket Takers, Ushers, Greeters, Tour Guides, Special Event Attendants, Mobility Assistance Team, Desk Attendants. Potential for growth into part time supervisor/management roles.
Minimum Requirements
Reach out to guestservices@columbuscrew.com if you'd like more information before you apply.
Essential Functions
- Interact positively with guests throughout their visit.
- Know, understand, and enforce all stadium policies and procedures.
- Utilize technology such as digital ticket scanners, Apps, and tablets to assist guests.
- Troubleshoot Guest-related matters in a professional and courteous way.
- Effective communicator in giving directions and instructions.
- Active Listening and situational awareness to recognize key situations.
- Flexibility to serve in multiple roles and multiple locations during events.
- Represent the Crew and MLS in all interactions.
Ticket Takers, Ushers, Greeters, Tour Guides, Special Event Attendants, Mobility Assistance Team, Desk Attendants. Potential for growth into part time supervisor/management roles.
Minimum Requirements
- Ambition to provide the ultimate service and create a positive impact on the guest experience.
- Minimum of 18 years old and legally eligible for employment in the United States.
- Must be available for 50% of Crew matches after your hire date including potential playoff days, and 10 event shifts at Historic Crew Stadium with an expected attendance of over 2,000 guests including Columbus Aviators games.
- Customer Service experience and skillset.
- Strong interpersonal and communication skills.
- Ability to project an approachable, professional appearance and attitude always.
- Ability to work outdoors in various weather conditions for long periods of time.
- Must be able to work weekends, nights, holidays, and atypical hours.
- Must have reliable transportation to and from all events.
- Prior Customer service roles in sports or entertainment.
- Strong Language skills and second language.
- Prior experience as trained crowd manager or equivalent event role.
- Ability to lift, carry, transport large items of 25lbs or more.