What are the responsibilities and job description for the Director, Facility Operations position at Columbus Crew?
Description
Columbus Crew is seeking a Director, Facility Operations, that provides strategic and operational leadership in facility operations and maintenance. The Director ensures that all facility-related services align with and support the Clubs mission while maintaining high standards for safety, sustainability, responsiveness, and operational efficiency.
Essential Duties & Responsibilities
- Leadership and Strategic Oversight
- Vital member of the Operations Leadership Team
- Provide leadership for facility operations staff, fostering leadership development and succession planning.
- Promote a culture of accountability, service excellence, and continuous improvement
- Contribute to club strategic planning efforts by aligning Facility Operations with Club growth.
- Oversee department hiring, payroll and compensation processes and participate in Club's staff review and evaluation cycles
- Facility Operations Oversight
- Provide oversight of all club infrastructure and building systems including mechanical, electrical, plumbing, fire/life safety, and structural items
- Lead the execution of preventive and deferred maintenance programs, leveraging CMMS platform and asset performance data to guide lifecycle planning and operational readiness
- Guide utility planning efforts ensuring operational resilience and continuity
- Collaborate in the development of facility policies and procedures that align with safety codes, environmental regulations and club expectations
- Champion facility optimization, energy efficiency initiatives and capital renewal strategies in collaboration with Operations Leadership
- Monitor vendor performance, contract compliance and service-level outcomes
- Provide oversight of workload management, and CMMS platform, ensuring accurate service, PM scheduling, asset tracking and facility performance.
- Ensure compliance with applicable codes, regulations, and club requirements in coordination with any city, county or state requirements.
- Project and Asset Management
- Lead deferred maintenance prioritization and facility condition assessments to inform capital planning
- Utilize CMMS and asset management data to support lifecycle planning and informed decision-making regarding investments in building systems
- Budget and Resource Management
- Provide leadership for operational budgeting across all facilities ensuring alignment in club priorities, utility forecasting and long-range capital planning
- Oversee coordination of Facility Operations budget to manage expenditures, chargeback within the club, and procurement of operational supplies
- Cross-Club Collaboration and Communication
- Liaise with club departments to coordinate facility operations to minimize service disruptions
- Maintain transparent communication regarding planned outages, emergencies and projects
- Work with state agencies, consultants and contractors to meet regulatory requirements and operational goals
Minimum Qualifications
- Bachelor's degree in facilities management, operations or a related field.
- Minimum seven (7) – ten (10) years of experience in Facility and/or Stadium Operations
- Thorough knowledge of local, state and federal code and building requirements
- Demonstrated management experience leading and overseeing technical operations and services
- Experience planning and implementing deferred maintenance and infrastructure projects as well as capital planning
- Experience leading and managing facility and stadium operations team
- Proven success working in a fast-paced environment with a sense of urgency and ability to balance ever-changing priorities.
- Being a team player who proactively assists in the management of daily operations, including when tasks fall outside of the standard job description.
- Requires ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours
Preferred Qualifications
- Master's degree
- Sports / Hospitality / Entertainment industry
- CFM, FMP, CEM, or equivalent facilities certification
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