Member Experience and Engagement Coordinator

Description

Columbine Country Club offers a welcoming, family-friendly community to enhance the lives of Members, Guests, and Staff. Members and Staff partner to provide extraordinary golf, dining, recreation, and other social activities in a casually elegant environment.

Position Summary:

Columbine Country Club seeks a dynamic and personable Member Experience and Engagement Coordinator to create an exceptional atmosphere at our pool deck. This role is responsible for ensuring members and their guests have a seamless, enjoyable, and entertaining experience by providing outstanding hospitality, assisting in coordinating events, and fostering a welcoming atmosphere. The ideal candidate thrives in a social environment, is passionate about service, and enjoys creating memorable experiences for club members.

Requirements

Key Responsibilities:

Member Engagement & Hospitality:

•  Greet and interact with members and guests, ensuring a warm and inviting atmosphere.
•  Build relationships with members to understand their preferences and enhance their experience.
•  Address member inquiries, concerns, and special requests professionally and efficiently.
•  Act as a liaison between members and other club departments to ensure seamless service by thoroughly understanding the club rules and eagerness to uphold them.

Event Coordination & Programming:

•  Plan and execute engaging activities, events, and themed experiences on the pool deck for members of all ages.
•  Collaborate with the Food & Beverage and Recreation teams to create unique offerings and consistent service for the members in attendance.
•  Assist with promoting and communicating events via digital platforms, signage, and direct member outreach.

Pool Deck Operations & Experience Enhancement:

•  Ensure the pool deck environment is clean, organized, and operating smoothly.
•  Monitor lounge chairs, tables, and amenities to optimize member enjoyment.
•  Coordinate with lifeguards and pool staff to ensure safety and compliance with club policies.

Communication & Feedback Management:

•  Collect and analyze member feedback to continuously improve the poolside experience.
•  Communicate with management regarding member suggestions and service enhancements.
•  Assist with creating content for newsletters, social media, and member communications related to pool activities.

Qualifications and Skills:

•  Prior experience in hospitality, customer service, or event coordination, preferably in a private club or luxury resort setting.
•  Excellent interpersonal and communication skills with a friendly and approachable demeanor.
•  Ability to multitask in a busy, outdoor environment and delegate tasks
•  Creative mindset with a passion for curating unique member experiences.
•  Strong problem-solving skills and ability to handle member concerns gracefully.
•  Consistent and open communication to team members and upper management
•  Availability to work weekends, holidays, and peak summer hours.

Preferred Qualifications:

•  Experience in recreation, aquatics, or food & beverage operations.
•  Knowledge or willingness to learn of high-end service standards and private club etiquette.
•  CPR and First Aid certification preferred but not required

Benefits & Perks:

•  Competitive compensation and seasonal bonus opportunities.
•  Access to club amenities during off-peak hours.
•  Professional development and networking opportunities within the private club industry.
•  Fun and engaging work environment in a prestigious setting.

If you are passionate about delivering top-tier hospitality and creating memorable experiences, we invite you to join our team at Columbine Country Club!

To Apply: Please submit your resume and a brief cover letter detailing your relevant experience through the Paylocity Career portal.