What are the responsibilities and job description for the Customer Care Account Representative position at Columbia Vehicle Group?
Columbia Vehicle Group is seeking a dependable and service-driven Customer Care Account Representative who values teamwork, integrity, and excellence in every customer interaction. This role supports our Dealers and end-user customers by managing high-volume communications, processing orders and payments accurately, and maintaining trusted relationships built on professionalism and accountability.
Key Responsibilities
- Answer a high volume of inbound calls using a multiline phone system while providing courteous and professional service
- Greet customers warmly and direct inquiries to the appropriate department when needed.
- Take inbound calls from Dealers and Customers to answer questions, resolve concerns, and provide accurate information
- Create, manage, and respond to email correspondence clearly and professionally
- Take and process orders for parts and units with attention to accuracy and detail
- Initiate outbound calls to maintain open, proactive communication with Dealers and Customers
- Monitor voicemails, return calls promptly, and follow up to ensure customer needs are met
- Collect and process payments from Dealers and enduser customers while protecting sensitive payment information with integrity
- Maintain accurate and uptodate Dealer and customer records in internal systems
- Communicate respectfully and effectively with customers, colleagues, and leadership, fostering a positive team environment
- Use computers and office equipment efficiently to support daily operations
- Keep all paperwork, records, and documentation organized and properly filed
Qualifications
- High school diploma or equivalent required
- 2 years of experience in customer service, account management, call center, or related roles
- Experience handling high call volumes in a multiline phone environment
- Strong communication skills with a commitment to professionalism and respect
- Excellent organizational skills and attention to detail
- Ability to multitask while maintaining accuracy and service quality
- Proficiency with computers, CRM systems, email, and Microsoft Office
Preferred Qualifications
- Dealer or B2B customer support experience
- Order entry and payment processing experience
- Automotive, manufacturing, or parts industry experience
- Understanding of secure payment handling and customer data protection
What We Offer
- Competitive compensation
- Comprehensive benefits package including health, dental, and vision insurance
- Paid time off and holidays
- A stable, familyoriented work environment
- Opportunities to grow with a respected, valuesdriven organization
Kickstart your career with a dynamic, family-owned company where innovation, integrity, and teamwork
About Columbia Vehicle Group
Columbia Vehicle Group (CVG) designs and manufactures industry-leading, all-electric vehicles for commercial, industrial, and retail markets. With over 40 models sold under the Columbia and Tomberlin brands, our vehicles are trusted by businesses, families, and Fortune 500 companies around the world.