Concierge/Front Desk Receptionist

STATUS: Non-Exempt, hourly, part-time, less than 30 hours

REPORTS TO: Lead Concierge

GENERAL SUMMARY:

The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors and performing a variety of other clerical duties as assigned.

PRINCIPAL DUTIES

Primary Job Duties:

• Opens and closes the reception desk and properly secures all files, keys and equipment in the office area.

• Answer and transfer all incoming calls, greeting, providing information, directions and other appropriate assistance to residents, staff, guests, and vendors.

• Accepts and records, as directed, payments, guest room reservations, appointments, cancellations, staff and resident directories, work orders through PM Works and maintains lists (ex: RSCN).

• Routes incoming and outgoing mail to appropriate parties; sorts and distributes USPS and courier mail and parcels in a timely manner.

• Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.

• Responsible for contacting the appropriate vendor for routine and emergency maintenance of all front desk equipment, including fax/copier, postage machine, computers and software needed for the successful operation of the front desk.

• Maintains inventory and orders all office supplies required for the front desk.

Equal Opportunity Employer
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