Care Coordinator

Grade 103

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $66,300.00 - $70,000.00
  
  

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Division of Women’s Mental Health in the Department of Obstetrics & Gynecology at Columbia University Irving Medical Center (CUIMC) is seeking a Care Coordinator to support outpatient operations and overall care coordination for patients. The ideal candidate will be serving as a primary point of contact for all patient services, scheduling and administrative needs.

Responsibilities

• Act as a liaison for the patient and family, working with both administrative and clinical staff from multiple divisions and departments to improve the patient’s overall experience and to ensure appropriate care coordination.
• Enhances the patient’s experience by serving as the primary point of contact and administrative care coordinator for patients and family members.
• Ensure that all related patient appointments for an episode of care are secured in a timely manner and coordinated for patient convenience, addressing and resolving process or administrative issues that impede timely access to care.
• Responsible for collaborating with providers and members of the care delivery team to triage, coordinate, and consistently manage the patient journey.
• Responsible for obtaining benefits verification and prior authorizations.
• Works with patients and families to answer questions and resolve issues, particularly around insurance coverage.
• Develops and coordinates a system which organizes the flow of patients from initial appointment to completion of their care experience.
• Applies advanced interpersonal and communication skills in all interactions with patients, clinical personnel, and administrative personnel. Adapts well to change and priority level of duties.
• Demonstrates flexibility with division and organizational needs.
• Serves as a role model of excellent customer service.
• Responds constructively to the needs of all individuals with whom they interact on a daily basis.
• Assesses and monitors customer satisfaction and responds promptly to voiced and identified concerns.
• Communicates with staff complimentary/constructive feedback from self and others.
• Demonstrates flexibility with growth of a brand-new program for the department.
• Perform other related duties and responsibilities as assigned/requested.
  
  

Minimum Qualifications

• Requires a bachelor’s degree or equivalent in education and experience.
• Proficient computer skills required. Excellent communication skills, both verbal and written. Able to provide a high level of customer service.
  
  

Preferred Qualifications

• Bachelor's degree with an emphasis in healthcare administration, business, psychology, or related field preferred.
• Three (3) years of work experience in patient care coordination, patient scheduling, or secretarial role.
• Spanish speaking a plus.
  
  

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.