What are the responsibilities and job description for the Retail Operations Store Manager - prAna and Columbia Apparel position at Columbia Sportswear?
Location: Portland, Oregon
Division of Responsibility will vary:
prAna
Men's Columbia Apparel
Women's Columbia Apparel
* Total Rewards: Quarterly Bonus Program to award store performance, Comprehensive Medical with FSA/HSA options, Dental, Vision, and Well-being plans, 401(k) participation with company matching
* Wellbeing support: Paid Time Off and Floating Holidays, Employee Assistance Programs (EAP) where you can learn new ways to be healthy, discounts on fitness, and more!
* Community impact: DEI and Volunteer Hours provided to support your passion!
* Growth opportunities: Grow your career with the Tuition Assistance Program, stretch assignments, and learning/development courses
* Other benefits:
Retail discounts: Employees can purchase from our portfolio of brands at discounted prices
TriMet - Portland only
OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.
At Columbia, we're as passionate about the outdoors as you are. And while our gear is available worldwide, we're proud to be based in the Pacific Northwest, where natural wonders are our playground.
Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: "It's perfect. Now make it better." As pioneers of relentless improvement, we are constantly evolving.
We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.
And we believe in you.
ABOUT THE POSITION
The Operations Manager is a leader that plans and directs day-to-day operations of the Portland Employee Store primarily guided by the Sr. General Manager and General Managers. Executing strategies to improve customer service, drive store sales, increase profitability, execute marketing and promotional directives that will increase sales and grow our existing customer base. This role is responsible for maintaining high store standards and conditions while fostering a positive team environment and developing diverse associates of all levels to best prepare them to successfully obtain their career goals as well as meet field and corporate goals.HOWYOU'LLMAKE A DIFFERENCE
At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.
Division of Responsibility will vary:
prAna
Men's Columbia Apparel
Women's Columbia Apparel
* Total Rewards: Quarterly Bonus Program to award store performance, Comprehensive Medical with FSA/HSA options, Dental, Vision, and Well-being plans, 401(k) participation with company matching
* Wellbeing support: Paid Time Off and Floating Holidays, Employee Assistance Programs (EAP) where you can learn new ways to be healthy, discounts on fitness, and more!
* Community impact: DEI and Volunteer Hours provided to support your passion!
* Growth opportunities: Grow your career with the Tuition Assistance Program, stretch assignments, and learning/development courses
* Other benefits:
Retail discounts: Employees can purchase from our portfolio of brands at discounted prices
TriMet - Portland only
OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.
At Columbia, we're as passionate about the outdoors as you are. And while our gear is available worldwide, we're proud to be based in the Pacific Northwest, where natural wonders are our playground.
Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: "It's perfect. Now make it better." As pioneers of relentless improvement, we are constantly evolving.
We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.
And we believe in you.
ABOUT THE POSITION
The Operations Manager is a leader that plans and directs day-to-day operations of the Portland Employee Store primarily guided by the Sr. General Manager and General Managers. Executing strategies to improve customer service, drive store sales, increase profitability, execute marketing and promotional directives that will increase sales and grow our existing customer base. This role is responsible for maintaining high store standards and conditions while fostering a positive team environment and developing diverse associates of all levels to best prepare them to successfully obtain their career goals as well as meet field and corporate goals.HOWYOU'LLMAKE A DIFFERENCE
- Demonstrates exceptional customer service and problem-solving skills by assisting customers regarding product, features, benefits, availability, and resolving escalated complaints.
- Identifies store hiring needs and conducts interviewing, hiring, training for a diverse store staff; conducting and planning employee training, development and coaching.
- Motivates, educates, guides and develops diverse supervisors and associates to meet long range growth plans/ career paths with the store, field and general office.
- Identifies and creates plans to enhance employee productivity and performance; tracking employee results and making suggestions for modifying goals accordingly.
- Maintains appropriate inventory levels through effective replenishment, organization, shrink control and communication.
- Provides guidance to team on improving exceptional execution initiatives (e.g., KPI's, sales, customer service, merchandising, inventory utilization and segment accountability).
- Delivers on Columbia Sportswear Company's commitment to operational excellence by managing all areas of people operations with a strong emphasis on our recruiting, on-boarding, managing employee performance and retention processes as we continue to rapidly grow.
- Oversees all aspects of stockroom operations, including people processes, incoming/ outgoing freight, inventory management, audits, performance, compliance, productivity, quality, and safety goals.
- Ensures consistent implantation of operating standards including product flow planning and execution, markdowns and seasonal promotions, marketing and in-store initiatives, and visual standards.
- A leader; providing direction and coaching to other leadership and associate staff
- A problem solver; using judgement to identify and resolve day-to-day technical and operational problems
- Bachelor's degree, applicable certification or equivalent experience
- Typically requires 3 years functional experience
- No formal management experience however has experience in leading projects and people
- Skill operating a Point of Sales (POS) system, and various software packages
- Frequently in a more active environment (i.e., requires ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise
- Occasionally requires the ability to work in place
- Ability to clearly communicate with others
- Availability to work a flexible, often changing retail schedule to support needs of the business which may change seasonally and in response to business trends or forecasts
Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
Columbia Sportswear is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The Know Your Rights poster is available here: https://www.eeoc.gov/poster The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_ English_formattedESQA508c.pdf Columbia Sportswear is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.
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