What are the responsibilities and job description for the Client Services Team Lead position at Columbia Safety and Supply?
Department: Client Services
Location: Columbia, Missouri
The Client Services Team Lead is responsible for supporting all aspects of the client experience. The Client Services Team Lead will work closely with the client services manager and specialists while remaining engaged in inbound phone calls, website orders, and any appropriate demands from internal and external clients of the company.
The Client Services Team Lead will engage with all activities within the department, contribute to the success of team members, and support the achievement of department and company goals in order to maintain exceptional levels of satisfaction among our client base.
Key Responsibilities
The Client Services Team Lead supports the Client Services Specialists by driving daily efficiency and team success. This role involves regular interaction with clients, team members, vendors, and other departments as needed. In addition to core Client Services duties like handling client communications and tasks, key responsibilities include (but are not limited to):
- Maintain expert-level knowledge of P21, assisting team members with system questions, engaging with client demands, and establishing corporate best practices
- Consistently and thoroughly contribute to the knowledge and training of department employees
- Teaching and coaching team members to success, accomplishing department goals and objectives
- Attain expert-level knowledge of the department to solve cross-functional concerns by utilizing
interdepartmental resources and peers - Provide proactive and independent troubleshooting to resolve problems and concerns identified within the department
- Be a resource for the team in the absence of the Client Services Manager
- Provide support to the Client Services Manager by engaging with additional responsibilities as needed
- Engage across departments with special projects, including niche sales support and operational functions
- Efficiently and accurately assess department workload based on incoming online orders and call volumes
- Respond promptly to all high-level Client Services inquiries and department needs
- Engagement with all client accounts, leveraging professionalism and high levels of communication
- Act as the primary point of contact for corporate fraud prevention including all communication with company
stakeholders relating to fraud - Any and all duties necessary to support employee, team, and organizational success
- Capacity to acquire a complete understanding of our product lines
- Excellent verbal and written communication skills
- Ability to work under pressure and meet deadlines
- Desire to be a mentor and business leader
- Exceptional decision-making and problem-resolution skills
- Broad knowledge and experience with technology and the Internet
- Excellent organizational skills
We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being.
Some of our benefits:
- Health, Vision & Dental Insurance with company contributions
- Free Employee Assistance Program: 24/7 access
- Generous paid time off (PTO) that increases with tenure
- Paid holidays
- Volunteer Paid Time Off: Give back to our community & get paid!
- 401k Matching Options with no Vesting Requirements
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.
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