What are the responsibilities and job description for the Atlanta, Georgia – Community Area Manager – Affordable Programs Experience Preferred! position at Columbia Residential?
Career Description
Columbia Residential is looking for a Community Area Manager located in Atlanta, Georgia to become a part of our team! As a member of the Columbia Residential family, you will become an integral contributor to fulfilling the mission and vision of the company.
Position Summary
Position Community Manager Reports to Regional Manager:
The Community Area Manager is the result-driven leader responsible for achieving exceptional financial performance goals and maintaining the physical condition and marketability of properties for 3 to 5 communities (including their own). Effectively develops and leads strong property management, compliance, leasing, maintenance, and resident services teams to accomplish short and long-term objectives for assigned portfolios and established performance benchmarks. Maintain a high degree of trust, loyalty, and truthfulness as a Fiduciary of Columbia Residential.
Direct Reports: Community Managers, Assistant Community Managers, and Senior Community Managers.
Essential Functions of the Position: Responsible for meeting or exceeding established performance benchmarks:
Other Requirements
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and it may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.
Our Company Culture Is Represented By These Core Values
Columbia Residential is the leading property management and Development Company in this region, specializing in the low affordable market. Our Mission Statement is:
Flexible Benefits Options
Because we know that compensation is not your only consideration when making a career decision, Columbia Residential offers a rich and competitive benefits package to our team members.
Columbia Residential is looking for a Community Area Manager located in Atlanta, Georgia to become a part of our team! As a member of the Columbia Residential family, you will become an integral contributor to fulfilling the mission and vision of the company.
Position Summary
Position Community Manager Reports to Regional Manager:
The Community Area Manager is the result-driven leader responsible for achieving exceptional financial performance goals and maintaining the physical condition and marketability of properties for 3 to 5 communities (including their own). Effectively develops and leads strong property management, compliance, leasing, maintenance, and resident services teams to accomplish short and long-term objectives for assigned portfolios and established performance benchmarks. Maintain a high degree of trust, loyalty, and truthfulness as a Fiduciary of Columbia Residential.
Direct Reports: Community Managers, Assistant Community Managers, and Senior Community Managers.
Essential Functions of the Position: Responsible for meeting or exceeding established performance benchmarks:
- Responsible for achieving financial performance objectives and managing the portfolio’s financial operations following company and regulatory guidelines:
- Effectively develops and leads strong property management teams to accomplish short and long-term objectives for assigned portfolios and established performance benchmarks.
- Consistently proves to be the dependable and knowledgeable leader of the management team.
- Ensures complete and accurate information about prospective and current residents is recorded and all documents meet legal requirements and conform to company policies and procedures (execution of the lease, application, eviction process, etc.).
- Collaborates to set operational goals for each property and establishes company standards for property operations, leasing, collections, customer service, and workplace safety.
- Fosters a professional image in all aspects of property operations by setting a positive example to his/her staff.
- Can be relied upon to carry out the responsibilities efficiently and effectively.
- Enforces and adheres to company policies, rules, and regulations.
- Represents Columbia Residential to the public and collaboratively develops a partnership with public officials, businesses, and agencies.
- Demonstrates sound decision-making ability.
- Able to effectively problem-solve issues and create positive outcomes.
- Follows instructions and completes tasks as assigned.
- Ensures that issues are thoroughly addressed and effectively resolved.
- Displays understanding of standards of performance. Communicates these and other necessary standards to property personnel. Measures performance against these standards.
- Demonstrates exceptional customer service skills
- Consistently participates in team and project meetings.
- Effectively utilizes training, coaching employee evaluations, and other means to ensure employee’s performance consistently meets or exceeds standards of performance. Where necessary, address weaknesses in performance
- Demonstrates effective use of management skills including motivation, evaluation, delegation, and supervision. When necessary, displays competence in recruiting, selecting, hiring, and training of new employees.
- Preserves and respects resident and applicant confidentiality.
- Ensures program compliance: REAC, LIHTC, HUD, other agencies, and lenders.
- Implements solid procedures for the collection of rents on a timely basis, as well as strong efforts to recover lost income due to write-offs.
- Understand the budget process through analysis of operating statements and develop strategies to meet or exceed budgeted levels of income and expense.
- Effectively utilizes the tools available (statements, etc.) to monitor property performance.
- Maximizes income to the property through increased rental rates, collection of miscellaneous income, effective resident retention programs, etc.
- Oversees preparation of annual operating budgets and performs budget projections for all properties.
- Analyzes actual income and expenses against approved budget guidelines, directs corrective action, and requests appropriate budgetary adjustments.
- Conducts financial results reviews with Community Managers, Assistant Community Managers, and all site employees on a routine basis. Forecasts and identifies problems and takes corrective action.
- Executes a preventive maintenance program and preserves the physical assets for the employment of staff, residents, and investors.
- Oversees the physical condition and security of all communities.
- Maintains knowledge of the physical condition of all properties and UPCS/REAC readiness.
- Conduct physical site inspections. Makes recommendations for exterior and interior apartment improvements
- Education: HS Diploma or GED
- Minimum five years of multisite property management experience including staff management and development, budgeting/financial analysis preferred. Mixed-income mixed-financed residential property management experience required. CPM or equivalent certification preferred.
- Solid property management operational experience: proven expertise in Project Based Section 8, Low-Income Housing Tax Credit Programs, and HOME programs
- Ability to manage projects from conceptualization to implementation; strong interpersonal skills that include conflict management and employee motivation; excellent analytical and problem-solving skills
- Knowledge of Microsoft Word, Excel, and OneSite; excellent verbal and written communication skills; entrepreneurial, flexible, creative, and detail-oriented; ability to handle emergencies and pressure due to complexity and time sensitivity.
Other Requirements
- Completion of in-house training within the first 90 days of employment
- Passion – Enjoys the work that they do demonstrates a pleasant demeanor on the job and shows desire for success
- Entrepreneurial Spirit – Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes working environment enjoyable for self and others
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and it may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.
Our Company Culture Is Represented By These Core Values
Columbia Residential is the leading property management and Development Company in this region, specializing in the low affordable market. Our Mission Statement is:
- To provide quality and affordable housing for low- and moderate-income families.
- To provide an environment for its team members to excel and to be recognized and rewarded for their accomplishments.
- To provide the principals and partners a fair return on their efforts and investments.
- Excellence
- Integrity
- Responsibility
- Responsiveness
- Respect
- Character
Flexible Benefits Options
Because we know that compensation is not your only consideration when making a career decision, Columbia Residential offers a rich and competitive benefits package to our team members.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Supplemental Insurance (AFLAC)
- Prescription Drug Coverage
- Flexible Spending Account
- 401(k) Retirement Savings Plan
- Employee Assistance Program
- Performance-based Bonus Program
- Tuition and Professional Development Assistance
- Short-term Disability Insurance
- Long-term Disability Insurance
- Basic Life Insurance
- Voluntary Life Insurance
- Accidental Death and Dismemberment Insurance
- Paid Time-Off (including your birthday!)
- Paid Holidays
- Health Reimbursement Account
- Employee Referral Program