What are the responsibilities and job description for the Assistant Director of Admissions Campus Visits and Events position at Columbia International University?
The Assistant Director of Admissions Campus Visits and Events provides leadership for the campus visit experience across large events, group tours, and individual daily visits. The assistant director models a commitment to excellence by leading a team that takes ownership of every detail contributing to exceptional campus visits and events, and is responsible for creating memorable, meaningful experiences for prospective students and their families. The assistant director understands that every detail influences how visitors see and feel the campus community and ensure that every touchpoint is thoughtfully planned and flawlessly executed, setting a tone of excellence and genuine hospitality that reflects the spirit of the institution.
Responsibilities
Oversee communication with campus visit guests, including scheduling, pre- and post-visit communications, and resolving guest inquiries to ensure the best possible visit experience.
Plan and execute admission visit activities, including programming, logistics, staffing, and communications.
Manage the campus visits section of the customer relationship management (CRM) system, continuously improve scheduling, communication processes, and management of the campus visit email account.
Collaborate with department leadership to propose, develop, and enhance the campus visit experience for prospective students. Evaluate program success through ongoing assessment and provide reports highlighting outcomes, return on investment, and recommendations for improvement.
Partner department leadership to align communication plans that drive attendance and increase conversion among invitees and attendees. Work collaboratively with enrollment marketing staff to create effective campaigns, materials, and communications promoting campus visits and events.
Perform payroll and budget-related functions, including tracking event and visit expenses, maintaining compliance with budget parameters, and planning annual budgets for future event and visit needs.
Manage the organization of admissions inventory, visit vehicles, and visit spaces.
Build strong working relationships with academic colleges and key university offices such as Hallmark dining, residence life, student life, physical plant, security, and athletics.
Train, develop, and supervise the university receptionist, campus visit staff, and student ambassadors.
Perform other duties as assigned by the supervisor.
Qualifications
Strong interpersonal, written, and verbal communication skills to effectively engage with students, families, colleagues, and campus partners.
Ability to exercise initiative, independent judgment, and problem-solving in a dynamic work environment.
Demonstrated exceptional attention to detail in planning and executing complex events and visit experiences.
Possession of a valid driver’s license and compliance with university vehicle-use requirements.
Ability and willingness to work flexible hours, including occasional evenings and weekends.
Ability to speak effectively before groups of students, parents, and community members.
Experience working with volunteers or supervising students and/or staff.
Experience working in higher education student services or closely related area.
Experience using computers and technology to inform and engage others.
Experience working with high school students.
Bachelor’s degree required.