What are the responsibilities and job description for the Valet Attendant position at Columbia Hospitality?
Valet Attendant | Judy and Bernard Briskin Hope Village Hotel
As a Guest Experience Champion (GEC), this individual should possess a high level of guest service to all guests while visiting Hope Village Hotel. These team members will accommodate all guests by providing both valet and bellman services upon arrival and/or departure. In addition, once the check in is complete, the GEC will escort the guests to their room and provide them with a full room orientation to ensure they are well informed for their stay. Hope Village Hotel is a mission driven property, this role will contribute greatly to that mission by actively seeking out guests and providing world class hospitality.
The Perks
*Eligibility of perks is dependent upon job status
- Get Paid Daily (Make any day payday)
- Paid Time Off & Holiday Pay (Because Balance Matters)
- Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
- Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!)
- Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
- Values-Based Culture (#OMGLIFE)
- Culture Add (Creating Space for Fresh Perspectives)
- Referral Bonus (Get Paid to Recruit)
- Employee Assistance Program
- “Columbia Cares” Volunteer Opportunities
- Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
- Online Learning Platform to Help You Develop!
Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
The Brass Tacks:
- Upon arrival, greet all incoming guests with a welcoming attitude and inform the guest of the services offered.
- Provide guests with a valet ticket and fill out accordingly collecting information such as make, model, and any visible damages to the car. (Make sure valet tag is visible).
- Upon luggage assistance use a bell cart and safely assemble the guests’ belongings onto the cart.
- Assist guest to reservations desk introducing them to the front desk agent, once provided with a room number, escort the guest to their room providing all knowledgeable information and hotel landmarks (restaurant, laundry room, ice machine, and outdoor patios).
- Provide a room orientation to the guest; including room amenities, how to properly use room appliances, location of all kitchenette utensils, wall switches for lights, and bathroom amenities.
- Offer guests further assistance before returning to the lobby area.
- Carefully Park and secure the guests’ car and record location of parking spot.
- Return guests car keys on a valet hook inside the podium. Must be able to multitask and work efficiently.
- Must possess great communication skills.
The Nitty Gritty:
- During downtime when employees are not assisting guests, they are still responsible for maintaining a satisfactory guest assistance experience.
- Maintain the cleanliness of the Parking lot.
- Clean and sanitize bell carts and wheelchairs after the use of each guest.
- Maintain front entry cleanliness in hotel check in waiting area and outdoor furniture.
- Food tray recoveries on guest room floors to be brought down to the kitchen.
- Luggage cart recovery
Salary : $18 - $19