Restaurant & Bar Supervisor | Icicle Village Resort

Let’s start off with the most important part - what’s in it for you:

The Perks

• Eligibility of perks is dependent upon job status
• Hourly Pay Range: $24/hr to $26/hr DOE
• Hiring bonus: Up to $1,000 hiring bonus
• Eligible for department specific incentive plan
• Commuter/Parking Allowance
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
  
  

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:

The Brass Tacks

• Supervises personnel employed in JJ Hills Restaurant & Bar.
• Train, coach, and monitor restaurant staff to ensure exceptional customer service standards, consistent guest satisfaction, and adherence to company policies
• Must be available to work holidays, weekends, and extended hours as needed.
• Position may require occasional heavy lifting, pushing, bending, and reaching.
• Assist service team on the floor, take and serve orders if necessary and assist with beverage service. (International Sommeliers guild Wine Fundamentals 1 or 2 preferred)
• Assist in the coverage of shifts as needed
• Facilitates sales/customer service/operations interface daily
• Supervises division activities, overseeing daily operations of JJ Hills Restaurant & Bar
• Ensures profitability, efficient operations and adherence to established safety and quality standards daily
• Inventories supplies and beverages and maintains accurate inventory records monthly
• Responds to internal and external inquiries and complaints and maintains favorable team member and guest relations as needed
• Administers state liquor laws as they pertain to operations daily
• Deals with guests’ challenges and communicates all issues with Food and Beverage Manager.
• Assures that we exceed guest expectations by being responsive, engaged and following-through on all requests
• Represents organization as point of contact ensuring guests’ needs are met and expectations exceeded
• Ensures a safe work environment, reporting unsafe conditions and equipment that need repair immediately and that the work area is clean and orderly
• Assist in other areas of F&B as needed
  
  

The Nitty Gritty

• 2 years lead or supervisory experience and/or training in comparable food service operation
• The ability to read, write and speak English fluently is required to read, analyze, and interpret regulations. Ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public
• Computer knowledge including Word, Excel, Outlook, and POS system(s)
• Must be flexible and able to perform multiple tasks and work in stressful situations
• Necessary State Food Handler’s License and Liquor Serving Permit
  
  

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for

Where you’ll work:

Tucked away in the charming Bavarian town of Leavenworth sits the enchanting Icicle Village Resort. Minutes away from the picturesque and bustling Front Street, this resort offers 160 guest accommodations including hotel rooms, suites, and condominiums. With the majestic Cascade mountain range as your backdrop, this property includes over 9,200 square feet of event space, including an outdoor tented garden. Guests can also enjoy onsite dining at JJ Hills Fresh Grill, serving dinner seven days a week.

Whether it is summer, winter, or any season in between, Icicle Village Resort provides guests with an abundance of amenities including wine tasting, mini golf, basketball, disc golf, indoor game room, and more.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.