Captain | Sleeping Lady Resort

Food & Beverage Captain PM Restaurant Focus | Sleeping Lady Mountain Resort

Let’s start off with the most important part - what’s in it for you:

The Perks

• Eligibility of perks is dependent upon job status
• Hourly wage PLUS Inclusion in Service Charge Distribution and Tip Earning Shifts
• Permanent & Seasonal Positions available
• Full-Time & Part-Time positions available
• Base Rate = Minimum Wage plus $2, plus Seniority-based annual wage increases. (e.g., if your base wage was $2.15 above minimum wage due to annual increases and minimum wage changes, your new wage will be $2.15 above the new minimum wage)
• Get Paid Daily (Make any day payday)
• Paid Time Off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
• Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Values-Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Online Learning Platform to Help You Develop!
  
  

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:

• Food & Beverage Captains are trained and utilized across different Front of House functions of the department, including Restaurant Operations, Bar/Beverage Operations and Banquets.
• Each Captain is typically focused on one of the above-listed functions, while maintaining flexibility to support elsewhere in the department as needed.
• Advises guests, clients and team members on matters relating to food and beverage offerings.
• Communicates directly with the Culinary team during service to ensure proper client and guest service is being achieved
• Conducts a briefing or “line-up” with team members at the beginning of each shift in order to keep staff informed of updates, changes and/or problematic situations.
• Represents the resort as the point of contact during events and service periods, acts as a liaison between guests and team members, responds and works to resolve guest issues and concerns as necessary.
• Supervises and participates in serving food & beverage to guests and provides quality customer service.
• Ensures safe work environment, reporting unsafe conditions and equipment.
• Consistent “on-the-floor” presence, engaged with and visible to team members and guests
• Communicates frequently with fellow Captains and Food & Beverage Management as to the progress of the day’s work.
• Assists the Food & Beverage Manager to establish sidework, maintenance, and cleaning schedules for equipment and facilities.
• Performs other duties as assigned.
  
  

The Nitty Gritty

• At least two years of experience in a high volume, quality banquet service operation; or an equivalent combination of education, training and experience
• Previous food & beverage supervisory experience
• Basic computer literacy
• The ability to read, write and speak English.
• Necessary State Food Handler’s License(s) and Liquor Serving Permit(s)
• Ability to work in a fast paced, multi-tasking environment.
• Willingness to work long hours, irregular shifts, and on weekends and holidays.
• The ability to provide an excellent level of customer service, even in stressful situations.
• Standing and Walking: Remaining on your feet for extended periods, often up to 10 hours, to attend to guests and manage service areas
• Stair Navigation: Moving between different levels of the establishment, which may involve climbing and descending stairs.
• Bending and Squatting: Reaching down to set or clear tables, retrieving items from lower shelves.
• Lifting: Carrying trays, dishes, or supplies weighing up to 50 pounds.
• Must be comfortable working across a large resort property involving a significant amount of walking and transporting of supplies
• Must be able to work indoors and outdoors in challenging weather conditions
  
  

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.