What are the responsibilities and job description for the Housekeeping Supervisor position at Columbia Hospitality Management?
Position Title: Housekeeping Supervisor
Reports to: Director of Operations/ Operations Manager
Position Summary:
The Housekeeping Supervisor will work directly with the team to successfully execute all operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for managing daily housekeeping functions and staff to ensure cleanliness in all guest areas, public areas, and employee areas.
Responsibilities:
Comply with company policies, practices, procedures, and standards.
Supervise day to day operations and all staff ensuring compliance with company policies and standards.
Maintain inventory pair levels and putting in orders with vendors.
Assign rooms to be cleaned to room attendants.
Inspect guest rooms and areas, public spaces, and employee areas.
Schedule employees to business demands and track employees time and attendance.
Ensure employees have the proper supplies, equipment, and uniform.
Participate in interviewing and hiring of team members with the appropriate skills.
Implement training programs for all housekeeping staff and assure that ongoing training is provided.
Initiates and recommends personnel actions, including reprimands, performance appraisals, and action plans.
Develop and implement action plans to improve guest satisfaction.
Respond and handle guest issues and complaints.
Other duties as may be assigned.
Job Type: Full-time
Benefits:
Dental insurance
Employee discount
Health insurance
Life insurance
Referral program
Vision insurance
Schedule:
Day shift
Holidays
Weekends as needed
Experience:
Housekeeping management: 3 years (Required)
Work Location: In person
REQUIREMENTS
- Housekeeping management: 3 years (Required)
The Tiger Hotel is a luxury boutique hotel located in the heart of Columbia, Missouri.
Built in 1928 by Simon Construction Company, The Tiger Hotel was the most lavish hotel in Columbia, with modern amenities seen nowhere else. Designed by Alonzo Gentry, a member of the Statler Hotel architectural team, it was the first skyscraper between Kansas City and St. Louis. The Tiger sign on the roof became and is to this day one of the most notable landmarks in Columbia. In 1979, The Tiger Hotel was nominated for the National Registry of Historic Places and was named one of the top ten most notable places in Boone County in 2000.
We are the only 4 diamond hotel in Columbia, and in 2014 Expedia rewarded us with the 10th spot in their prestigious Expedia Insiders’ Select Award, an annual award recognizing the very best hotels and resorts worldwide.