What are the responsibilities and job description for the IT Engineer position at Columbia Helicopters?
For over 65 years, Columbia Helicopters have been a trusted provider of heavy-lift helicopter services. We create new aircraft, fly heavy-lift helicopters around the world, and provide maintenance support to ensure you are mission-ready for critical operations. If you are passionate about aviation, join our Columbia Family!
As an IT Engineer, you will support Columbia’s IT and Cybersecurity teams, empower employees and advance the company’s technological initiatives. You will collaborate with Helpdesk Technicians, Systems Administrators, aircraft operations, and other teams to troubleshoot, maintain, monitor systems, execute projects, and more. This role reports to the IT Operations and Cybersecurity Manager.
This is a hybrid position, working remotely and/or on-site in Aurora, Oregon.
What You Will Do
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
As an IT Engineer, you will support Columbia’s IT and Cybersecurity teams, empower employees and advance the company’s technological initiatives. You will collaborate with Helpdesk Technicians, Systems Administrators, aircraft operations, and other teams to troubleshoot, maintain, monitor systems, execute projects, and more. This role reports to the IT Operations and Cybersecurity Manager.
This is a hybrid position, working remotely and/or on-site in Aurora, Oregon.
What You Will Do
- Support global IT operations through incident analysis, ticket resolution, user support, and project execution.
- Automate processes using tools, technologies, and scripting to improve team and organizational efficiency.
- Assist with planning, recommending, and implementing new hardware, software, and IT solutions.
- Escalate and resolve tickets while supporting onboarding and offboarding processes.
- Monitor and manage service desk tickets effectively.
- Deploy and set up electronic equipment as required.
- Maintain thorough documentation of all work performed.
- Demonstrate a positive attitude and uphold the Company’s Core Values.
- Must be a U.S. person as defined by ITAR
- 5 years of experience in IT client services/helpdesk support, systems administration, networking, or equivalent education/training.
- Strong knowledge of Microsoft Windows and Server environments (Azure, Entra, Purview, Intune, Defender, etc.) and IT security best practices.
- Experience with networking technologies, including routing, switching, wireless, firewalls, VPN, TCP/IP, VoIP, and remote access.
- Proven success in customer service.
- Ability to manage dynamic workloads and competing priorities.
- Strong verbal and written communication skills.
- Self-motivated, able to recommend improvements, take initiative, and work independently
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)