Student Records Coordinator

The Opportunity

The Office of Human Resources is accepting applications for a full-time Records Coordinator. If you are passionate about having a positive impact on students’ lives…apply now to Columbia-Greene!

Reporting to the Associate Registrar, the Records Coordinator serves as the first point of contact for student record requests and the primary scribe for the degree auditing system, Banner Degree Works. The incumbent will manage, and coordinate inquiries made by email and phone, ensuring a timely response to all incoming requests. The Records Coordinator will implement approved changes to the student information system and degree auditing system and manage all communications related to student degree progress/completion.

Duties and Responsibilities

• Under the supervision of the Associate Registrar, enter student data into Banner in a timely and efficient manner.
• Provide responses to inquiries and requests by email, phone, or in-person, including but not limited to: enrollment verification, degree verification, transcripts, etc.
• Facilitate communications with students regarding academic awards, standing, program completion via Banner Communication Management.
• In coordination with the Commencement Planning Committee, develop and implement a communication plan for the Spring Commencement Ceremony.
• Provide general one-stop support as appropriate to current and prospective students needing assistance with registration, admissions, and financial aid.
• Under the supervision of the Associate Registrar, oversee all scribing tasks within Degree Works.
• Assists with transfer credit evaluation, end of term processing, and diploma distribution.
• Manage user access for Degree Works by processing requests, assigning roles, and maintaining up-to-date records of active and deactivated users.
• Provide recommendations for policies and procedures related to the degree audit management and course exception tracking.
• Collaborates closely with campus partners (e.g., advising, Registrar, Curriculum Committee) to maintain and verify the accuracy of degree plans.
• Work with faculty and staff to resolve student degree audit issues. Process degree exceptions with appropriate Academic personnel as necessary.
• Provide technical support within Degree Works to faculty-advisors and students by developing training materials and workshops.
• Assist in the implementation, communication, coordination, and evaluation of upgrades or changes to the Degree Works system.
• Maintaining and preserving student academic records in accordance with all College, State, and Federal guidelines.
• Additional duties as assigned.

Qualifications

• Associate’s degree or three to five years of experience in Records and Registration environment preferred.
• Three to five years of experience Degree Works scribing.
• Ability to work independently without supervision.
• Ability to work well within an increasingly diverse environment.
• Excellent written and verbal communication skills.
• Excellent computer skills with a strong attention to detail and ability to process data accurately.
• Ability to learn and process information quickly, accurately, and reliably.
• Ability to maintain confidentiality of records and information.
• Proficient understanding of all Federal and State regulations related to records management.
• Proficiency working with relevant technologies, software, and systems (e.g. Banner, OnBase, DegreeWorks).

Salary and Benefit Information

Contractual salary range $18.40 to $25.00 per hour and will be commensurate with education and experience. The College offers a comprehensive benefits package that includes medical and dental insurance, short- and long-term disability, generous vacation and sick leave, paid holidays, pre-tax flexible spending accounts, retirement plans, tax-deferred compensation, as well as employee and dependent tuition waivers. Public Service Loan Forgiveness for those who meet eligibility.

Application Information

For full consideration, applicants must submit the following: (1) cover letter; (2) cv/resume; and (3) contact information for three professional references. Submit all as a single PDF document to: HR@sunycgcc.edu.

Review will begin immediately and continue until the position is filled.

Final offer contingent on a successful background check.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 35 per week

Benefits:

• 457(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $18 - $25