Account Representative

Job Summary

As an experienced Account Representative at Columbia Elevator, your primary responsibility is to provide exceptional customer service through proactive follow-up on customer leads, inquiries, quotes, orders, deliveries, and quality claims. Your efforts will directly contribute to increased sales revenue and customer satisfaction.

You will set and achieve sales targets, develop strong relationships with clients, and provide continuous support to enhance the overall customer experience. Internally, you will collaborate with a close-knit team of Sales Representatives and work cross-functionally with the Sales Support and Engineering teams. This position reports directly to the Sales Director.

Responsibilities

• Manage and maintain existing customer accounts, ensuring timely communication and follow-up on inquiries, quotes, orders, and claims.
• Prospect for new business opportunities and convert leads into sales.
• Cold call and network as appropriate to ensure a healthy pipeline of potential customers.
• Identify potential clients and key decision-makers within target organizations.
• Develop and deliver presentations or materials that address customer needs and objectives.
• Attend industry events and conferences as needed; provide feedback on market and product trends.
• Present to and consult with leadership on business trends to improve products and customer experience.
• Identify sales campaigns and initiatives that could lead to increased business.
• Apply knowledge of the market and competitors to position Columbia Elevator’s unique selling propositions.
• Present new products or services to existing customers to grow relationships and revenue.
• Work closely with internal teams—including Engineering and Production—to ensure customer needs are met.
• Accurately track and record all sales and customer service activities in the company’s ERP system.

Requirements

• Experience: Minimum of 3 years in sales or customer service required.
• Industry Experience: 1–2 years in the elevator industry preferred.
• Education: High school diploma required; Associate’s or Bachelor’s degree preferred.
• Communication Skills: Excellent verbal and written English.

Technical Skills:

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Experience using ERP systems for sales or customer service functions required.
• Strong active listening, negotiation, and presentation skills.
• People-oriented and results-driven approach.

Travel

Occasional travel may be required 2–3 times per year to attend industry events or customer meetings.

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you worked in the elevator industry or a related technical/manufacturing field before? If yes, please describe your role.
• Describe a time when you managed both new and existing customer accounts. What was your approach?
• This role requires frequent follow-up with customers about quotes, orders, and claims. How do you ensure effective communication and follow-through?
• Which ERP system(s) have you used in your past roles, and what tasks did you perform with them?
• How proficient are you with Microsoft Excel, Word, and PowerPoint? (Beginner / Intermediate / Advanced)
• What are your salary expectations for this position?

Experience:

• B2B Sales: 2 years (Preferred)

Language:

• English (Preferred)

Ability to Commute:

• Miramar, FL 33027 (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $55,000 - $80,000