What are the responsibilities and job description for the Senior Office Coordinator position at Columbia College?
Department: Student Affairs
Location: Columbia, MO
Type: Full-time, staff
Pay: $19.25 to $19.70 per hour (Pay range may vary based on geographic location)
Applicants must be legally authorized to work in the United States; visa sponsorship is not available for this position.
Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse and overall, fosters a sense of community that welcomes everyone.
Job Summary
The Senior Office Coordinator is responsible for the management of the Student Experience Front Desk operations including overseeing the Student ID Card operations and supervising student employees. In addition, the Senior Office Manager provides administrative support for the Vice President of Student Experience and Dean of Students, and general support for the Division of Student Experience including ordering supplies, setting appointments, managing fiscal data entry, coordinating the Grad Fair, managing poster approval/distribution, and a number of other tasks.
Essential Functions
Experience in Student Experience
Required Level of Education: Bachelor’s or equivalent work experience
Required Professional Certification(s): None
Other Requirements: Ability to satisfy, within the parameters set by the College and consistent with applicable federal, state and local laws, a criminal background check as a condition of employment.
Special Requirements (if Any)
This position requires varied work hours, including evenings, and weekends.
Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee is required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crawl. Employee must be able to type on a computer keyboard and use a computer monitor on a regular basis.
Work Conditions: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild.
This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.
Eligibility for employee benefits and perks is determined by employment status. For more information please see https://www.ccis.edu/careers.
The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.
Columbia College is an equal opportunity employer.
In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.
Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.
Location: Columbia, MO
Type: Full-time, staff
Pay: $19.25 to $19.70 per hour (Pay range may vary based on geographic location)
Applicants must be legally authorized to work in the United States; visa sponsorship is not available for this position.
Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse and overall, fosters a sense of community that welcomes everyone.
Job Summary
The Senior Office Coordinator is responsible for the management of the Student Experience Front Desk operations including overseeing the Student ID Card operations and supervising student employees. In addition, the Senior Office Manager provides administrative support for the Vice President of Student Experience and Dean of Students, and general support for the Division of Student Experience including ordering supplies, setting appointments, managing fiscal data entry, coordinating the Grad Fair, managing poster approval/distribution, and a number of other tasks.
Essential Functions
- Perform job duties in accordance with Columbia College’s vision, mission and values, and contributes to the development of the Division of Student Experience.
- Practice superior customer service.
- Display respect and civility to all constituencies in all communications.
- Attend work timely and on a regular basis during the established hours of operation; work additional hours as business necessitates.
- Answer incoming calls and greet, assist and direct students, staff, vendors, and visitors as appropriate.
- Work collaboratively with the VP/Dean in the day-to-day operations of the Student Experience office.
- Maintain expertise in all Student Experience processes and procedures, including campus parking passes.
- Develop and maintain a centralized filing system (paper and electronic).
- Develop and maintain administrative planning calendars for all areas of Student Experience.
- Develop and maintain a budget tracking system; approve budget requests in absence of VP/Dean.
- Assist with the administration, management and troubleshooting of the college-wide I.D. card and access system.
- Manage and administer student total withdrawals paperwork.
- Maintain a fluent understanding and communicate general policies and procedures related to all Student Experience units.
- Create, manage and edit documentation of Student Experience processes for various offices within the Division of Student Experience.
- Develop & implement strategic plans and strategies to ensure Student Experience and related programs are marketed and communicated to CC community (students, faculty, staff, alumni, and other constituents).
- Develop and generate computer reports and coordinate mass mailings as appropriate.
- Assist with onboarding and offboarding of employees in the Division.
- Act as a liaison between Student Experience and Admissions office in the coordination of individual registration appointments.
- Maintain CCTV, Bulletin Boards, CougarLink calendar, Student Experience Social Media, CougarTrack announcements, campus-wide table tents and other communication links.
- Hire, train, supervise and evaluate student employment students and coordinate their work assignments and their work schedules.
- Assist in the coordination of Student Experience events to include, but not limited to: Student Experience Night of Recognition; Graduation Fair, and Late-Night Breakfast.
- Assist with Student Experience events to include, but not limited to: Welcome Week, Ivy Chain Ceremony, Homecoming, Hey Day, etc.
- Assist Admissions with facilitation of Registration events including coordination of Student Experience staff participation.
- Maintain an attractive, clean, functional and professional office environment including, but not limited to: maintaining office supplies; and ensuring office equipment is functional, replacing defective office equipment
- Serve on assigned committees as the Student Experience representative.
- Maintain confidentiality for all student records and information in accordance with FERPA and HIPAA guidelines
- All other duties as assigned.
- Supervisory Responsibility: Yes:_ Student workers in the Student Experience Office
- Position reports to: Vice President of Student Experience and Dean of Students
- Ability to fluently read, write, and understand the English language.
- Proficiency with the following, but not limited to: active listening; speaking; writing; critical thinking; judgment and decision making; monitoring; reading comprehension; time management; coordination; and management of personnel resources.
- Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems.
- Proficiency in using web-based technologies, including database systems.
- Ability to work independently and in a team environment, with or without direct supervision.
- Excellent communication, interpersonal, customer service, and organizational skills.
- Office management experience and excellent organizational, communication, word processing and customer service skills.
- Able to manage details efficiently, meet deadlines and maintain a high degree of accuracy.
- Ability to anticipate needs (supplies, support needed, etc.) proactively.
Experience in Student Experience
Required Level of Education: Bachelor’s or equivalent work experience
Required Professional Certification(s): None
Other Requirements: Ability to satisfy, within the parameters set by the College and consistent with applicable federal, state and local laws, a criminal background check as a condition of employment.
Special Requirements (if Any)
This position requires varied work hours, including evenings, and weekends.
Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee is required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crawl. Employee must be able to type on a computer keyboard and use a computer monitor on a regular basis.
Work Conditions: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild.
This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.
Eligibility for employee benefits and perks is determined by employment status. For more information please see https://www.ccis.edu/careers.
The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.
Columbia College is an equal opportunity employer.
In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.
Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.
Salary : $19 - $20
