Customer Care and Tech Support Coordinator

Company Overview

Columbia Coatings is a growing supplier in the powder coating and industrial finishing industry. We provide powder coating powders, application equipment, ovens, booths, replacement parts, and related supplies to customers throughout the United States and internationally.

Job Overview

The Customer Care and Tech Support Coordinator supports Columbia Coatings customers throughout the order and product ownership experience. This role manages customer inquiries, order processing, and account records while providing practical technical assistance for powder coating equipment, electrical controls, replacement parts, powder coating materials, and product applications. The coordinator works across departments to resolve customer concerns, document solutions, and support accurate, timely service.

Duties

• Respond to customer inquiries via phone, email, and in person.
• Provide accurate product, pricing, order status, and availability information.
• Process orders, returns, exchanges, and drop-ship transactions.
• Maintain accurate customer accounts and order records in Odoo ERP.
• Resolve customer issues professionally and efficiently.
• Provide professional technical support by phone and other communication channels for Columbia Coatings’ full range of products, including powder coating guns, ovens, booths, electrical controls, replacement parts, powder coating materials, and general product applications.
• Assist customers with equipment setup, operation, troubleshooting, maintenance, and product-related questions.
• Diagnose technical issues by asking appropriate questions, reviewing customer-provided information, and guiding customers through troubleshooting procedures.
• Clearly explain technical concepts and solutions to customers with varying levels of experience.
• Provide guidance on product compatibility, replacement parts, and appropriate equipment operation.
• Coordinate with Customer Care, Sales, and other internal departments to resolve technical inquiries and customer concerns.
• Maintain a professional, patient, and customer-focused approach when assisting customers with technical challenges.
• Support continuous improvement of workflows and order processes.
• Assist with documentation, reporting, and system data accuracy.
• Perform general operational and administrative duties as needed.

Qualifications

• High school diploma or equivalent
• Valid driver’s license
• Strong computer proficiency and consistently accurate data entry.
• Proven ability to manage multiple priorities in a fast-paced operations environment without losing details.
• Clear, professional written and verbal communication skills.
• High attention to detail, including order accuracy, documentation, and follow-through
• Strong problem-solving skills with the ability to take ownership of issues through resolution.
• Comfortable working across teams and communicating updates to keep customer orders and technical support requests moving.
• Professional, calm approach under pressure and during customer issues.
• Ability to understand technical product information and guide customers through structured troubleshooting.
• Strong listening skills and ability to explain technical steps clearly to customers of varying experience levels.
• 2 years of experience in customer care, technical support, industrial products, manufacturing support, or related operations.
• Experience with Odoo ERP, customer support systems, or order management software a plus.
• Experience working in powder coating, warehouse, industrial, or technical product environments a plus.
• Familiarity with electrical controls, powder coating equipment, mechanical systems, or equipment troubleshooting.
• Prior experience providing phone-based technical support or diagnosing equipment issues remotely.

Physical Requirements

• Ability to sit for extended periods while working on a computer.
• Ability to stand and walk throughout the office and operational areas as needed.
• Ability to lift and carry up to 60 pounds occasionally.
• Frequent use of hands and fingers for typing, handling documents, and operating office equipment.
• Frequent use of computers, phones, and standard office equipment.
• Visual ability to read screens, printed materials, and order documentation.
• Reasonable accommodations may be provided to qualified individuals with disabilities to perform the essential functions of the position.

Work Environment

• Works in both office and warehouse settings within an active operations facility.
• Fast-paced environment supporting customer orders, technical inquiries, and product troubleshooting.
• Regular interaction with customers and internal teams in person, by phone, and by email.
• Occasional presence in warehouse or production areas as part of supporting operations.
• Warehouse conditions may include moderate noise, moving equipment, varying temperatures, and occasional dust.
• Reasonable accommodations may be provided to qualified individuals with disabilities to perform essential job functions.

Workplace Commitment

Columbia Coatings is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We welcome applicants from a wide range of backgrounds and experiences, including operations, logistics, manufacturing support, skilled trades support, and military service. Reasonable accommodation is available for qualified individuals with disabilities during the hiring process.

Pay: $18.00 - $20.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $20