What are the responsibilities and job description for the Insurance Customer Service Representative position at Columbia Basin Imsurance?
Job Overview
Join our dynamic team as an Insurance Customer Service Representative, where your enthusiasm and dedication will drive exceptional client experiences. In this vital role, you will serve as the primary point of contact for our valued clients, providing expert support, answering inquiries, and guiding them through their insurance needs. Your energetic approach and strong communication skills will help foster trust and loyalty, ensuring each customer feels valued and understood. This paid position offers an exciting opportunity to develop your skills in a fast-paced, client-focused environment while making a positive impact on people's lives.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring clear and courteous communication at all times
- Assist clients with policy information, claims processing, billing questions, and coverage options
- Conduct outbound calls to follow up with clients, gather feedback, or promote additional insurance products that meet their needs
- Enter and update customer data accurately within our management systems using Microsoft Office tools and specialized software
- Handle cash transactions securely when processing payments or refunds
- Maintain detailed records of customer interactions, transactions, and service requests for quality assurance and compliance purposes
- Collaborate with team members to resolve complex issues efficiently and elevate customer satisfaction levels
- Provide multilingual support when needed to serve a diverse client base effectively
- Demonstrate excellent phone etiquette and active listening skills to build rapport and trust with clients
- Analyze customer data to identify trends or opportunities for service improvement or sales growth
Skills
- Exceptional communication skills in English; bilingual abilities are highly valued for serving diverse populations
- Proven experience in customer support or client services within a call center or insurance environment
- Strong sales aptitude with the ability to identify opportunities and promote products confidently
- Outstanding phone etiquette with active listening skills that foster positive interactions
- Ability to handle outbound calling campaigns with enthusiasm and professionalism
- Excellent analysis skills to interpret customer data and provide tailored solutions
- Experience in cash handling with accuracy and integrity during payment processing
- Fast typing skills for efficient data entry and communication management
- Knowledge of insurance policies, claims procedures, or related regulations is a plus but not mandatory
Join us today to be part of a vibrant team dedicated to delivering outstanding client service! We value energetic individuals who thrive on helping others while growing their careers in a supportive environment.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $19 - $23