PSR I - Contact Center

Overview

Provides administrative support to ensure patients are welcomed to the organization, scheduled and registered for services in various departments within the organization. Responsible for supporting Medical, Dental, Eye Care, Contact Center, or Patient Benefit teams in the efficient processing of patients and the successful application of fiscal procedures.

At Columbia Basin Health Association (CBHA) we never have to wonder whether the work we do is worthwhile. Each day we see victories and successes, big and small, in the lives of people who count on us.

Partner with Columbia Basin Health Association (CBHA) for a rewarding career. Your dream to promote health and wellness, work with passionate people, and feel accomplished for doing important work while earning a reasonable paycheck is possible with us. Be a part of a healthcare movement as you grow your career. The size and culture of the organization provides an opportunity to work closely with leadership, lead initiatives, and see the results of your hard work. You ability to make an impact is limited only by your passion and creativity.

Responsibilities

Qualifications

Professional and Technical Knowledge:

1.       Possesses basic level to advanced level experience of written and verbal communication skills, computational and computer skills, and mathematical knowledge typically acquired through completion            of a high school program.

2.       Two (2) years of customer service experience.

Technical Skills:

1.       Requires strong verbal communication, customer service, interpersonal skills and telephone etiquette.

2.       Cooperatively interacts with the health care team to support and contribute to the shared group goals. 

3.       Ability to work under minimal supervision and with a variety of departments for scheduling purposes

4.       Continuously promote and lead improvement efforts within the department

5.       Requires critical thinking skills, analytical skills, and able to take appropriate action in a stressful environment.

6.       Able to react effectively and calmly in emergencies.

7.       Ability to train staff members using variety of training tools

8.       Ability to prepare basic correspondence and simple reports in Microsoft Word.

9.       Ability to use Microsoft Excel to create tables and simple displays of information.

10.     Possesses working knowledge of standard office equipment.

Communication Skills:

1.       Ability to speak, read, write, and translate both English and Spanish.

2.       Communicates complex concepts in a clear, effective manner for a general audience.

3.       Possesses excellent cross-cultural communication skills/culture competency.

4.       Exercises tact and diplomacy in the resolution of mild conflicts or disagreements.

5.       Effectively communicates information in written (including electronic) correspondence.

6.       Effectively communicates information during informal and formal verbal presentations.

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General Description of Benefits: 

At CBHA, we offer a comprehensive benefit package for our employee’s. We invest in our staff and providers. Because of this, many members of our leadership team started their careers with us, and through mentorship and experience, have risen through the ranks. Incentive-based programs and educational stipends give you every opportunity to succeed. Below you will find a list of the many benefits provided at CBHA:

Health Insurance: 

• Medical
• Dental 
• Vision 

Our employees have the option of electing to utilize our in-house Dental and Vision services (dependent on Medical plan enrollment):

• Dental – CBHA In-House Credit

In-house credit of $1,300 annual maximum for services provided at CBHA dental clinic. $35 copay is waived for preventative services.

• Vision – CBHA In-House Credit

In house credit includes for one eye exam every plan year. $200 hardware credit for employee and dependents for prescription hardware (glasses, contacts, prescription sunglasses). Employees and dependents also receive one additional hardware credit per year at CBHA’s cost 20% (used for non-prescription sunglasses, contact lenses, or a second pair of prescription glasses). $35 copay is waived for preventative services

Flexible Spending Account

Life Insurance

Accidental Death & Dismemberment Life Insurance Policy

Long Term Disability

Emergency Medical Transport Benefits- Life Flight Network

403 (b) Retirement Plan: 

Safe Harbor Match: Employees are eligible to receive a Safe Harbor Match of 100% up to 4% of the employee’s total salary. Employee is full vested in Safe Harbor Match from day 1. Contributions are subject to IRS guidelines.

Non-Elective Contribution- Provided the employee has met enrollment qualifications, employee will also receive 4% employer contribution of employee’s total salary at the end of the Plan Year at the discretion of Board of Directors.

Vacation (Personal Leave): 

Year 1

40 hours front loaded after six (6) months of employment. Accrue at the rate of .0038per hour paid not to exceed a per pay period accrual of .3076 hours for the rest of year one (1). Vacation buyout paid hours are excluded from accrual

Year 2 

Accrue at the rate of .0442 per hour paid not to exceed a per pay period accrual of 3.53hours. Vacation buyout paid hours are excluded from accrual.

Year 3

Accrue at the rate of .5576 per hour paid not to exceed a per pay period accrual of 4.46 hours. Vacation buyout paid hours

All employees receive 8 vacation hours for a Wellness Day on their Anniversary Date each year.

Holidays: 

The following holidays are observed and paid by CBHA:

New Year’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Day after Thanksgiving

Christmas Day

**Martin Luther King Jr. Day & President’s Day are considered floating holidays and are used at employee’s discretion. 

Educational Reimbursement Program

Employee Assistant Program:

EAP services are available to solve a wide range of concerns for employees. This program is confidential and covers employees, spouses, domestic partners and children up to 26 years of age.

Contribution to Student Loan/529 College Savings Plans

Other great benefits:

• On site fitness center available to all employees 
• Financial wellness classes held quarterly and one-on-one financial sessions with a Financial Advisor.
• CBHA contribution to a 529 College Savings Plan and/or Student Loan Repayment based on years of service.
• Holiday luncheons (Cinco de Mayo, 4th of July, other employee appreciation)
• New employee luncheon with CEO
• Employee apparel (store stipend/day one shirt, 90 day vest, and 6th month jacket)
• Free coffee on designated days (new employees/employee appreciation)
• Service awards
• Birthday cards/treats
• Work anniversary recognition
• All staff events/prizes
• In-house education (CBHA University)
• Volunteerism Program (up to three hours added to your vacation bank)
• Flexible schedules; depending on business needs
• Shuttles to remote sites
• Casual Fridays, as designated by the company
• Company events (hikes, bowling, movie nights, book club, game night, professional sporting events)