Overview

Primary Accountability

The Community Engagement Coordinator (Brand Ambassador) serves as a direct link between CBHA, our patients, and the communities we serve. This role is focused on promoting access to clinical services, patient education, and health initiatives through engagement strategies that are compliant with FQHC allowable activities. The Coordinator acts as a liaison, educator, and advocate, ensuring that patients and families are aware of available CBHA services, programs, and resources that support whole-person care. The Coordinator supports marketing initiatives and represents the organization at events. This role may direct or administer charitable contributions and volunteer programs and will be responsible for planning, development and execution of community relations programs and events with oversight from the executive management team. Works cross-functionally to assist in the alignment of programs and partnerships across the organization and with external partners.

Responsibilities

Description of Primary Responsibilities

• Support the execution of strategy including: the five point Food is Medicine Program, the Occupational Health development program, etc.
• Conduct in-clinic and school-based outreach to educate patients and families on available CBHA clinical programs (e.g., diabetes prevention, behavioral health, nutrition, chronic disease management, and Food as Medicine).
• Coordinate direct support services such as information booths, educational presentations, and health screenings that connect patients to care.
• Partner with providers and care teams to ensure patients understand benefit programs, sliding fee scale, and eligibility processes.
• Support patient participation in quality initiatives and preventive health programs (immunizations, screenings, wellness checks).
• Coordinate community services events and engagement opportunities such as Fairs, Civic Events, CBHA Color Run, Fundraisers, etc.

• Serve as a CBHA Brand Ambassador at patient-facing events, within schools, and during community partnerships / events, ensuring consistent, patient-friendly communication.
• Act as a liaison between CBHA and key community stakeholders (schools, farms, local organizations, and patient advocacy groups).
• Collect feedback from patients and partners to inform service improvements and share insights with leadership.

• Develop culturally and linguistically appropriate educational materials for distribution in clinics, schools, and partner organizations.
• Collaborate with contracted vendors for indirect support services (video, design, photography), ensuring all outputs align with clinical service promotion and patient education.
• Maintain content and updates for CBHA website and patient portal related to health education, preventive services, and program offerings.

• Document engagement activities in alignment with FQHC allowable cost reporting standards.
• Track outreach hours and classify activities to support the 80/20 allowable vs. unallowable split.
• Ensure all engagement activities comply with state, federal, and HRSA guidelines.

Qualifications

Description of Primary Attributes

General Development:

Professional and Technical Knowledge:

Technical Skills:

Communication Skills:

Blood/Fluid Exposure Risk: This position this is a Category III

Physical Demands:

Travel:

EEOC/ADA Statement:

CBHA will not discriminate against any worker or applicant on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, genetic information or veteran status.

Please inform the Human Resources Director should you require any reasonable accommodations to perform your essential job duties.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Benefits:

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Salary : $26 - $32