What are the responsibilities and job description for the Clinical Support Staff Coordinator position at Columbia Basin Health Association?
Overview
Primary Accountabilities:
The Clinical Support Staff Coordinator is responsible for organizing, managing, and optimizing the daily and long-term schedules of Dental Assistants (DAs) and Medical Assistants (MAs). This role ensures adequate clinical coverage, workflow efficiency, and support for providers and patients. The Coordinator serves as a communication and operational hub between clinical support staff, providers, and administrative leadership, supporting smooth clinic operations through effective staff and provider schedule coordination.
Created 02/2026
Responsibilities
Description of Primary Responsibilities:
1. Scheduling & Coverage Coordination
a. Develop, maintain, and adjust daily and weekly schedules for DAs and MAs based on clinic needs, staffing levels, provider schedules, and patient volume.
b. Monitor attendance, time-off requests, call-outs, and staffing changes; coordinate appropriate backup coverage.
c. Ensure compliance with staffing ratios, certification requirements, and organizational policies.
d. Track schedule trends and proactively identify staffing gaps or coverage risks.
e. Collaborate with leadership to implement schedule templates, rotation assignments, and cross-coverage plans.
2. Provider Schedule Support
a. Support and assist with provider scheduling by coordinating clinical support staff coverage aligned with provider clinic templates, availability, and patient volume.
b. Collaborate with providers, clinic leadership, and scheduling teams to ensure accurate alignment between provider schedules and DA/MA assignments.
c. Communicate provider schedule changes that impact clinical staffing and adjust support staff schedules accordingly.
d. Assist with tracking provider schedule patterns, coverage needs, and anticipated changes that may affect staffing workflows.
e. Support continuity of care by helping ensure appropriate clinical support is available for provider absences, schedule changes, or expanded clinic hours.
3. Staff Communication & Support
a. Serve as a primary point of contact for DAs and MAs regarding schedules, assignments, and daily workflow questions.
b. Communicate staffing updates, schedule changes, and operational adjustments in a timely and clear manner.
c. Support onboarding of new clinical support staff by coordinating initial schedule placement and orientation coverage
4. Clinical Workflow & Operations
a. Partner with providers, clinic managers, and charge nurses to ensure clinical support staff are aligned with daily patient care needs.
b. Monitor clinic flow and reassign staff as needed to manage high-volume or emergent situations.
c. Assist in maintaining consistent staffing coverage across multiple locations or departments
Description of Primary Attributes:
General Development:
1. Highly organized and detail-oriented with the ability to manage complex clinical staff and provider schedules.
2. Proactive problem solver who anticipates scheduling conflicts and adjusts quickly to changing clinic needs.
3. Clear, professional communicator with the ability to work effectively with clinical staff, providers, and leadership.
4. Adaptable and calm in a fast-paced environment with frequent changes and competing priorities.
5. Collaborative, dependable, and service-oriented.
Created 02/2026
Qualifications
Professional and Technical Knowledge:
Technical Skills:
Communication Skills:
Blood/Fluid Exposure Risk: According to this position, this is a Category I
Physical Demands & Vision Requirements:
Created 02/2026
Salary : $21 - $25