What are the responsibilities and job description for the Mortgage Loan Servicing Specialist position at Columbia Banking System?
Responsible for mortgage loan servicing, ongoing customer service, billing, payment processing, escrow servicing, variable loan structures and investor reporting. Works within an environment of high work volumes and established deadlines. Handles assigned tasks according to multiple investor requirements; FNMA, FHLMC, GNMA, FHA, VA, RD and Columbia bank portfolio loans. Requires knowledge of lending documents, and investor policies and procedures. Assists with assignments that are complex and specialized in nature. Generally, acts independently to determine methods and procedures on new assignments.
Performs mortgage loan servicing tasks with a high degree of customer service, including; collecting on past due accounts, handling inbound and outbound customer communication, payments and error resolutions, audits.
Performs mortgage loan servicing and support activities such as payment processing and submitting maintenance requests.
Codes accounts accurately, offers loss mitigation plans, other investor required tasks.
Performs Escrow Servicing including; annual analysis, tax and insurance payments,
Will be point of contact for internal and external phone inquiries and servicing related tasks. Will assist others with complex or escalated problems.
Actively participates in continuous improvement efforts supporting the vision of continuous flow production and zero defects.
Assists coworkers and management in solving problems.
Participate in frequent in-person meetings, brainstorming sessions, and collaborative projects to support team collaboration and cross-training efforts.
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate.
Embraces our vision to become “Business Bank of Choice”
May perform other duties as assigned.
About You:
H.S Diploma/GED (preferred)
2-4 years — of experience in banking, loan servicing or equivalent experience. (Required)
Possess working knowledge of Mortgage loans, function/department, regulations, policies and procedures.
Demonstrated advanced math, analytical, multi-tasking and problem solving skills.
Possess excellent interpersonal, verbal, and written communication skills.
Advanced proficiency of computer software including Word, Excel, loan servicing systems and other office equipment. Ability to trouble shoot and determine best work flow practices
Ability to work in a service oriented environment with high work volumes and deadlines.
Demonstrated critical thinking and analytical skills.
The pay range for this role is $20.00 to $28.00.
The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.
Primary Location: Ability to work fully onsite at posted location(s).
9285 NE Tanasbourne Drive Hillsboro OR 97124Our Benefits:
We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Our Commitment to Diversity:
Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com .
To Staffing and Recruiting Agencies:
Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $20 - $28