Legal Actions Process Manager

About the Role:

Provides critical leadership and oversight to a specialized team managing legal actions presented to the bank, including garnishments, levies, subpoenas, and court orders. This role ensures timely, accurate processing in full compliance with state and federal laws, directly supporting the bank’s legal obligations and operational integrity. As a key member of Deposit Operations, this leader plays a vital role in risk mitigation and regulatory adherence.

• Leads and develops a high-performing team, fostering a culture of accountability, precision, and continuous improvement. Provides clear direction and oversight to ensure operational excellence across all functions.
• Ensures all departmental tasks and process certifications are completed with precision, within strict deadlines, and in full compliance with applicable banking laws and regulations. Maintains operational excellence and audit readiness at all times.
• Collaborates with Legal, Compliance, and other internal departments to resolve complex issues and ensure alignment with state, and federal laws and regulations.
• Serves as an official representative of the Bank in legal proceedings, appearing in court as needed to provide testimony or documentation related to legal actions—such as garnishments, levies, subpoenas, and court orders—processed by the department.
• Serves as the escalation point for inquiries from bankers, providing expert guidance and ensuring swift, accurate resolution.
• Leads or participates in periodic reviews and assessments of operational effectiveness and efficiency of managed processes and makes recommendations for improvements/changes as necessary.
• May be responsible for training course work as a subject matter expert. Directs subordinates to achieve assignments using established guidelines, procedures, and policies.
• Coordinates and leads daily team activities. May spend a portion of time performing the work of those they supervise.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
May perform other duties as assigned.

About You:

• H..S. Diploma/GED. Required
• Bachelor's Degree in Business, Finance or related field. Preferred.
• 4-6 years of retail bank operations experience. Required
• 2-4 years of supervisory or lead work experience in a bank operations environment. Preferred
• Self-motivated and adaptable, capable of leading and working with a team with members across various geographic locations.
• Knowledge of banking regulations, policies, procedures, documentation and legal requirements associated with operations legal processes.
• Proven ability to effectively coach, train and mentor a team.
• Strong attention to detail and the ability to multi-task effectively.
• Strong organizational skills and demonstrated ability to work effectively to meet legal and regulatory deadlines.
• Proven interpersonal skills with the ability to negotiate and influence others. Ability to handle difficult and sensitive situations and problem solve while maintaining confidentiality.
• Proficient use of Microsoft Word and Excel software applications.
• Ability to maintain confidentiality, use tact and diplomacy; maintains professional demeanor.
• Demonstrated effective written and verbal communication and presentation skills.
Demonstrate accountability, dependability, initiative and an ability to effectively prioritize tasks to ensure optimal results.

Travel Requirements

The pay range for this role is $27.00 - $36.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com .

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.