Systems Engineer I

Summary: Performs duties as level one support, including troubleshooting hardware and software issues for various desktops, laptops, printers and network devices in a Windows network environment with various business applications. Assists the Network Engineers in supporting the LAN/WAN infrastructure (switches, routers, firewalls, servers, workstations, mobile devices, etc.)

Job Responsibilities: 

Equipment and Technical Support

• Primary responsibilities include installing and configuring hardware, software, systems, networks, printers, phones and scanners, maintaining, deploying and reviewing workstations and laptop base images. 


• Repairs and replaces equipment as necessary including but not limited to upgrades and preventative maintenance. 


• Provides tier one technical support for all corporate network devices and across all IT platforms and applications. 


• Responds in a timely manner to service requests from end-users received via service tickets and/or help desk calls. 


• Provides end-user training and support for remote access and company issued devices.

Network Setup

• Assists with the management of the corporate network environment. 


• Ensures resources are deployed to ensure high levels of availability and optimal performance. 


• Serves as support for the onboarding of new/existing employees as needed to corporate network and any corporate devices as well as AV equipment installed at the HQ and any remote office locations.

Continuous Improvement and Risk Management

• Supports the implementation of new technologies and platforms supporting business objectives. 


• Assists in the management of small to medium sized projects according to project management schedules. 


• Safeguard company data by ensuring cybersecurity procedures and regulatory guidelines are followed.  


• Recommends improvements when appropriate.

Other Responsibilities

•  Performs other job-related duties as assigned.

Job Requirements:

• BS in Computer Science, Computer Engineering, Electronic Engineering or related disciplines.


• Minimum of 3 years of professional technology support (end user or desktop) or related experience.


• Periodic travel to other branch offices is required along with additional travel for branch buildouts and expansions as needed.


• Excellent problem-solving, communication, both verbal and written, and customer service skills.


• Strong interpersonal ability, with aptitude to learn new tasks quickly and explain technical concepts and instructions to non-technical staff members.


• Services as first point of contact to receive, triage and escalate situations as needed, managing requests from support through resolution or escalation.


• Ability to troubleshoot with end users to resolve operational issues and restore services.


• Experience with IT Service Management ticketing and service principles.


• Experience with installation and configuration of end user systems and devices, cabling and operational best practices.


• Experience with Mobile Device Management and onboarding end users to laptops, phone, tablets etc.


• Experience with printers/copiers, basic networking, audio-video equipment and phone systems.


• Supports higher level engineers with routine maintenance tasks, updates/upgrades and inventory tracking.

Preferred

• Previous Financial Institution Experience.


• Jira Service Management Experience.


• ITIL knowledge/certification.

Hours: Incumbents in this role, due to the nature of the role, must be available to be “on-call” in the case of emergencies. “On-call” includes being available during unusual normal operating business hours, including weekends. 

Columbia Bank offers the following benefits:

• Medical, Dental, Vision and Rx which are contributory.


• Bonus programs.


• Employee Stock Option Program (ESOP).


• Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D).


• Paid Time Off (PTO) which includes Personal and Vacation Time.


• Paid Sick Time.


• Bank Holidays.


• Employees may participate in the 401k program.

Schedule:

This role is eligible for a hybrid schedule; 3 days in the office and 2 days' work from home based on business need.

 

Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.